"Instalation was quick"

Instalation was quick. Charles Burton customer services was fantastic.
Only slight problem is my Samsung TV wont connect to Internet without a hard wire. I have been assured they can resolve this issue.

"Efficient"

Helpful staff prompt response to phone calls and efficient fitting engineers.

"Poor customer support"

My experience of communication with customer service is poor - not returning calls, not keeping me updated on progress with my issue.

"Happy experience "

Training your people very well he was very polite and explained it very well.

"VONEUS"

VONEUS
If you are thinking of switching to Voneus, read of our experience detailed below.
We were connected by their very polite and informative engineers on 10 Feb. We were impressed by the speed. We connected the mobile phones and computers on 10 Feb. We connected the TV on 11 Feb. All worked well. On 13 Feb, the TV lost it's signal. It is 6m from the router. The signal to the TV would not connect and was registering as weak on 14 Feb, and has never recovered. The signals to the mobile phone and lap top started to fall out very frequently, even when in the same room as the router. No signal if more than 15m from the router. We tried switching the router off, leaving it for a while, and switching it back on....to no effect. Speed tests showed that speeds were no where near those promised.
I emailed Voneus Technical dept on 14, 17, 19, 20 and 26 Feb reporting that their system was not working. I also attached screenshots of the results of the speed tests. There was no response to any of the emails.
On 26 Feb I told them that I was cancelling the contract, the direct debit, and invited them to come and remove their equipment, as it is not fit for purpose.

On 6 March I had both a phone call from Voneus, followed by an email apologising, and saying they were escalating my case to their customer retentions dept. They also threatened to charge me for the unexpired period of the contract if I cancelled the service. I pointed out that I was well within the 28 day "cooling off" period when I first reported a problem with the service.
I've not heard anything from them since.

I am aware that there are many people who are happy with Voneus. However, if you need internet access for work, or just don't fancy being without home internet / wifi for an uncertain period please take account of our experience.
Their customer service is non existent.
BT product is slow by comparison, but when we have had problems, they have been acknowledged promptly, and usually fixed that day. We have never had a problem lasting more than one day.
Fortunately, we had not cancelled our BT contract.

It is often said that the sign of a good company is how they deal with customers when they experience problems with the product or service.
I leave you to make your mind up.

"Great at the moment but cant say much…"

Great at the moment but cant say much bout it as I have only just had it cheers

"Friendly customer service"

Friendly customer service. Explained everything. Made the whole process of switching easy.

"Interested in joining voneus after neighbours recommendation "

I was interested to join voneus broadband after hearing from my neighbours how good it is, so I rang voneus and spoke to a lovely lady at customer service who was so helpful we decided to go for the 500mbs. The installation guys turned up in time explained where they would like the cable to go which I agreed with, the guys cracked on installing the fibre cable which took about 2hrs i them went out to see where they put the cable in the ground but they done such a great job i couldn’t see where they dug. I would highly recommend voneus to my family and friends.

"No-one in the office!"

Sadly, despite a great service by an outsourced engineer, nobody could be bothered to work today at Voneus so that my broadband could be connected.

"Avoid this company at all costs"

Avoid this company at all costs. Having lost my broadband on Saturday 12th April today being the 18th April I still have no broadband. Numerous phone calls (20+) emails not answered we are out of ideas as to our next move. Customer service is non existent. Help