"DON´T BUY ANYTHING WITH THIS company. Insurance is FAKE"

DON´T BUY ANYTHING WITH THIS company.

I was at the hospital and they provided so bad service, I needed to paty myself for the treatment because I could not get in contact with the insurance. After the treatment I claimed a refund, but never got any money back. The argument was that I did not provide sufficent informations, the problem is that I mailed and emailed all information. And the fact is that they did not even open the documents attached to the email because they were with a code they did not have, so how can they say the case is declined because of missing information when they have`nt opened the documents!!! A TRULY FAKE COMPANY !!!!

"Never again"

Awful customer service, extreme bureaucracy, deceitful information before you sign up... Worst travel insurance ever. When I got really sick in Mexico I called their "emergency" number to find out which hospital I had to go to, but they made me wait for 15 minutes, only to confuse me more. When I went to the hospital and wasn't admitted, they sent me a deliberately complicated letter that basically made me claim my medical costs in Belgium first. Luckily my social security responded immediately and got me the required document within days. They then claimed I needed to send them the original documents by registered mail, which is extremely expensive here in Mexico. In short: they do everything to avoid having to pay up. You can't talk to anyone who knows the silly rules, they only put innocent students on the phone who are then put in annoying positions. Never again!