"Réactivité très rapide "

Réactivité très rapide et explications claires de la suite à donner aux événements.

"Snel en vriendelijk"

Altijd al vrij snel geholpen geweest zowel bij regelen van vervangwagen als bij pechverhelping en herstelling van lekke band. Heel vriendelijk, behulpzaam.

"Snel en efficiënt"

Snel en efficiënt

"Super équipe a notre service "

Prise en charge très efficace de notre panne automobile et organisation sans faille du rapatriement tant de la voiture que de nous deux.

"Snel en correct. App kan beter."

Snel en correct.
De app kan wel nog flink verbeterd worden.

"Tout c’est bien passé"

Tout c’est bien passé, bonne prise en charge.

"Pas bon."

Je partage l'avis -assez- général- : c'est pas bon. Mauvais accueil, personnel désagréable (08397015)
Note pour Trustpilot ce 13 03 2025 : à part un message ci-dessous donnant illusion qu'on s'intéresse au problème, je n'ai eu aucun 'retour' d'Europ Assistance.

"Terrible experience as the hotline does…"

Terrible experience as the hotline does not pick up the phone when you have an emergency. We had to wait 3 hours in ICU before we got hold of someone and sorted things out with the hospital. Luckily it wasn't life-threatening but next time it just might be.

"The worst company I have ever dealt…"

The worst company I have ever dealt with. The customer service agents are clueless and the systems are so dysfunctional that it won’t accept documents to be uploaded and it fails to send out any email communications. I have to call them 8 times to get them to send me emails manually to chase up the claim.

They promised me that after 8 calls it was all resolved and the payment would be made 2 days later gauranteed!!! 10 days later I am still waiting

The reason I have a policy with Europ Assistance is because American Express has changed the insurance on their cards to be handled by Europ Assistance. I can’t believe that Alex can be so stupid and not do any due diligence on this company before giving them the contract. I assume it’s a lot cheaper than the previous supplier. Well done Amex you are going to lose me and many other customers with your incompetence

Truly awful all around

"Won't Refund a Flight Cancelled by the Airline"

Currently fighting with this company for a refund for a flight that was literally cancelled by the airline 2 months before the departure date. The policy has a clause which states refund in full if cancelled by the airline 15 days after issuing of the policy. There in black and white. Have provided all evidence to support it and still having to argue for a refund of my money for a flight WHICH NO LONGER EXISTS. RIDICULOUS SCAMMING COMPANY.