"The best customer service experience…"

The best customer service experience I’ve ever had. I want to say a huge thank you to both Bryony and Amy for their help in sending my passport back to me from the US embassy. I had a passport nightmare and they saved the day - hand picked my passport out of a pile and sent same day. Can’t thank you enough!

"Perfect service"

Perfect service. Saleroom purchase was very securely packed and delivered in good time.

"Excellent service"

Excellent service! They were incredibly helpful and took the time to explain everything clearly, ensuring we had all the information we needed for success. Truly professional and supportive throughout the entire process. Thank you so much Kushal! Have a wonderful day 😉

"Amazing service!"

A client requested a poster to be reprinted before a conference was to begin at the Scottish Event Center, leaving me only 3 business hours left before close of business on a Friday in the UK. Being based in the US, I was losing hope, but a colleague knew of this MBE Glasgow City branch. I called and within 30 minutes of our call, the poster was reprinted. The printer himself delivered the poster to the client's hotel. That the printer dropped the poster off personally is amazing! The client had a successful presentation at the conference as a result of the quality reprint, too. MBE Glasgow City restored my client's satisfaction with my own company, and I'm grateful.

"good service"

good service

"Wonderful service from pick up to…"

Wonderful service from pick up to delivery - the communication was great every step of the way.

"Lovely and helpful thread saff"

Lovely and helpful thread saff

"Super helpful "

Super helpful . Printed out all my labels for a fedex package and did my photocopying for free. Highly recommend

"Very nice staff"

Very nice staff

"Unhelpful with no sense of customer service"

After filling out a lengthy request form on the MBE website and including every detail under the sun about an auction collection I needed, my information was passed to the York branch, who then informed me that the system had sent my lead to them incorrectly and that it should have gone to a different store.

They then told me that they had updated my request with the other branches information, which I later found out was not true and when I asked if they could at least forward my request to the other branch so that the other branch could see all of the details provided on the form originally, they flat out refused and said I could fill out the form again - despite me having no guarantee it would go to the right branch this time given the first form didn’t. But they flat out refused to provide any assistance in passing my lead off to the other branch.

It’s clear they view themselves as a standalone business with no affiliation to any other branches despite being in a network of branches. Very much the “ I don’t care about the customer if they’re not buying something from me right now” type of customer service and mindset you would see from franchises in 1995. It makes not only the York location look bad but MBE as a whole.