"Great messaging service "

I used the messaging service to query an out of bay fee. There was no problems and Evan agreed that a GPS issue had meant I had been overcharged.

"Evan was super helpful and refunded the…"

Evan was super helpful and refunded the money that wasn’t suppose to go out. Thanks

"Customer Service Never Fails"

Another great experience with their customer service team. Issue with scooters working, not even 10 minutes and their live chat responded and issued a refund. Couldn’t ask for any further improvements.

"Great customer support helping me with…"

Great customer support helping me with cancelling one of two passes after I purchased second one by mistake

"Customer service is excellent 👌 "

I had a issue with a fee and It got resolved supper fast and was easy to fix, I did unintentionally cause the fee but they treated me like a human and understood what had happened. They wasn't money grabbing and I feel comfortable using them again in the future shout out to customer service team member james from Manchester!

"Scott was very helpful "

Scott was very helpful and replied very quickly. The e-scooters are fun and great to use and make travel much easier and quicker. Thanks Scott all the best.

"Complaint Regarding Bike Rental Service and Customer Support Experience"

I am writing to formally lodge a complaint about my recent experience with your bike rental service and your customer service representative, Scott.

I rented a bike from your service and, upon completing my journey, locked the bike as instructed. However, I was later notified that the bike had been left unlocked and was charged an additional £10 for an "unlock fee."

I contacted your customer service team for clarification and assistance, but unfortunately, my interaction with Scott was far from satisfactory. He insisted that I provide a video as evidence of locking the bike—an unreasonable demand, as it is impractical to retrospectively record such an event after leaving the location.

Whats more important is Scott’s tone during the conversation was unprofessional and dismissive, which added unnecessary stress to the situation. To make matters worse, following this exchange, my account was blocked without warning or explanation, leaving me unable to address the issue further or continue using the service.

I find this treatment totally unacceptable

"Thank you Sherry"

Thank you Sherry! Amazing customer service deserves a pay rise. Don’t see custom service like that these days. 🙌🏼

"Customer support is amazing and very…"

Customer support is amazing and very efficient!

"Great service"

Always a prompt response in business hours to any issues, which are rare.