"Quick to answer and was willing to help…"

Quick to answer and was willing to help me thanks sherry.

"As a first time user"

As a first time user, I had a bit of trouble with the unlocking and relocking part of hiring. Scott on livechat immediately helped to resolve this, in a prompt and clear and friendly manner.

"Snowflakes"

Got banned because for 2 consecutive days different bikes failed to lock so having to waste time hanging around to get the ride ended so no one took the bike…I missed my trains both days. Somewhat frustrated by 1) numerous faulty bikes 2) numerous poorly maintained bikes 3) lack of urgency 4) lack of availability 5) I’ve rotated the wheel several times…it’s not locking!!

So frustrated as I watch my train departing the platform, I get 20 questions…just end my ride. I swore out of frustration but not in a name calling context.

As I’m not allowed to name…let’s call her BeeBee…she’s a little thin skinned.

She can see where I started the ride and where I was ending….as I have done on numerous occasions…if you have the intelligence to look at my history.

If it’s not locking, then believe me it’s a bike issue not a me issue.

No apology for making me miss my train…no apology for unfit for purpose bikes…these snowflakes need their safe space.

Anyway permanent ban in place, which is a blessing…no more wondering if I’ll get overcharged because their GPS isn’t working. No more being charged for a bike that didn’t unlock, no more having to deal with BeeBee who just won’t end my ride considering she can see where I started and where I stopped. No more substandard faulty bikes with poor maintenance that you pray the brakes work going down hill.

"Sherry was awesome and very helpful!"

Sherry was awesome and very helpful!

"Fast customer service"

Had issues with my recent escooter ride where I was charged too much due to technical issues. I messaged customer service and my issue has been resolved and got refunded within 10 mins. Kudos!

"Sherry was so helpful"

Sherry was so helpful, Understood my side , Was very kind helpful, Honestly sherry deserves a promotion, Thank you sherry for all the help!.

"Sherry and only sherry is deserving of…"

Sherry and only sherry is deserving of 5 stars

"Almost instant response and resolution…"

Almost instant response and resolution when ride would not end on app. Refund for lost time immediately processed.

"Every. Single. Time"

Every. Single. Time.
I have an issue? Sorted within minutes.
I have a complaint? Heard and taken care of in that very moment. I’ve never had such catered customer care and diligence. I love using beryl, but I think I stay for the customer service. Thankyou in particular to Sherry (Salford UK)

"Had a payment issue (refund needed)"

Had a payment issue (refund needed)
And it was sorted out immediately. Really impressed, thank you Simon. :)