"The Beryl customer team are legends"

Emilia on the customer support team is an absolute legend - she sorted my complaint super fast 👍

"10/10 Customer service always!"

10/10 Customer service always!

"Had an issue with my ride"

Had an issue with my ride, got in contact with the in-app support team and recieved a response in seconds. Very helpful team and sorted my issue with no problem.

"Very helpful customer service"

Very helpful customer service

"Smooth Operator!"

I've been using Beryl e-scooters and bikes for a while now and can report that they are both a fantastic service with well maintained rides and customer service that is beyond excellent. Any problems I've raised to them about a ride they have resolved with a true human touch with such efficiency.
They thoroughly deserve more than five stars and I recommend them wherever I can.

"Great customer care"

Great customer care

"amazingly fast customer service makes…"

amazingly fast customer service makes up for any issues i have with the bikes (ever so often there are issues with the locks so i just always take a pic of the bike and as i walk a way open customer service, 2min, done). 5stars all the way!

"Had an issue with pausing a ride but…"

Had an issue with pausing a ride but got it sorted after 5 mins of chatting to the help line

"The team was very helpful and…"

The team was very helpful and considerate. I like that

"helpful and quick to reply "

Evan replied to my message straight away.
I was really worried as I had not locked the bike properly and this made a £10 charge to my account. Evan could see that this was a mistake and that I usually just ride to work so kindly refunded me the difference. Thank you so much. With Christmas round the corner ever penny really helps.