"The initial experience is great"

The initial experience is great, it does feel like a superb system, and most of the parts are not generic. HOWEVER, the vid card was PYNY not exactly top of the line, and i did the build chaotic, and rather jammed together anywhere they could hide it. After having a 4600 custome PC for 3 years, the AIO went out. They did replace it, with a used product and sent it back not very well protected and as far as I can tell within 2 months of recieving it back the motherboard went out. I have a feeling that proper thermal paste and conection was not done when the AiO was replaced but If I check myself it voids there warranty. another 150 to send it back and perhaps purchase an entirely new mother oard hoping everything fits. I want it known that the PC Im writing this review from Is an 8 year old alienware that cost me 1000 dollars LESS than my Xidax and I have never had to even do a deep clean on my Alienware, I have cleaned my Xidax due to obvious airflow issues monthly. Do not buy forom them, stick to a local builder you can take it to or a big name you know will not screw you in the long run, Xidax is not worth the price tag, headache, or short term gains. Read all the fine print, and know that there trade in program isn't actually to help upgrade your system its to help them get new customers from the sales guy himself... stay away!!! There is no top tier sales experience, yes the tech difference is there, but if the thing never works, whats the point?

"Aspen is amazing"

Aspen was beyond wonderfully helpful. They worked for nearly 4 hours on my computer to get it functioning again. I can't thank them enough.

"Aspen stayed on the phone for two hours…"

Aspen stayed on the phone for two hours helping getting my computer back up and answered my questions. It’s working like it should now, thank you!

"Aspen was Great "

Aspen was Great , very patient with all me requests and checked things multiple times for me as I asked different questions.

"Windows 11 upgrade"

I recently did an upgrade to Windows 11 and my machine started crashing. I contacted support and Aspen go me up and running in no time. I'm not a gamer but a futures trader. My machine is almost 5 years old and Xidax has been nothing but wonderful to do business with.

"Aspen and Joel were extremely helpful…"

Aspen and Joel were extremely helpful during my diagnoses of my pc. They were very knowledgeable and professional. My Xidax PC is awesome.

"Highly recommend!"

I shopped around a long time and this company really had the best deals! Good price for what you get, great customer service, and came packaged super well! Runs so well I'm so happy and grateful for my new PC! Would buy again from them in the future!

"I bought a computer from them"

I bought a computer from them. Windows usb disk blank. Installed the wrong motherboard. Disks they gave me didn't load. I really believe they built me a part computer. Spare parts to build a new one = 100% profit. = fraud.

"Aspen it tech support was really…"

Aspen it tech support was really helpful on helping me get somethings figured out.

"Great support"

Aspen with technical support was wonderful and I've always had great experiences with support in the past, like Spencer and Shane!