"i had Two problems over the last two…"

i had Two problems over the last two days and Aspen was my Tech. he was patient and never rushed the process, he is by far a big asset to Xidax and he fixed both problems and i can't thank him and Xidax for such great service Donald Costello

"Great warranty "

My gaming pc needed to go in for service. Xidax was great! They walked me through the shipping process which was very helpful. When they received my computer they sent emails to keep me informed on the progress. Aspen was especially helpful and very pleasant to talk with through the process. They are a great company and I love the gaming pc they sold me. A++

"Knowledgeable Tech Fix My Driver Problems…"

Was having driver issues so I contacted tech support and was connected to Aspen. Who was extremely helpful and knowledgeable, and was able to fix the problem after a long three hour period on one day and a follow up the following day. Xidax techs are the best I’ve had a privilege of talking with 10/10 would and will recommend to anyone.

"Great customer experience"

Been having issues with my PC. Had to send it in for repair which was easy though the shipping was a tad expensive. However, having hardware replaced saves a lot of money. When I spoke with the tech support to try and resolve the issue without repair I was connected with Aspen. They are very knowledgeable and sat with me for 3 hours troubleshooting various solutions to the problem before having to setup a repair. Very thorough process. Unfortunate I have to send it in, but thankful I bought from Xidax!

"Amazing customer service and gaming laptops!"

I have bought 3 gaming laptops and 2 desktop computers from XIDAX over the past 5 years. XIDAX has always been responsive, easy to work with and with excellent craftsmanship. Special thanks to Shane for all his awesome work and taking his time to answer my questions.

"Aspen was great"

I’ve had the same issue twice with my computer. The first time I called a few months ago the support spent hours trying to figure out and fix the problem but couldn’t give me a definitive reason. Today, when I called, Aspen was able to diagnose and fix the problem within about 20 minutes. So this review is more for Aspen than for Xidax Computers.

"Honest, Passionate, PC Build"

Everyone I have dealt with at Xidax has been extremely helpful: Jesse, Andrew, Aspen. I had some custom requirements for the components and the case when I bought this system 10 years ago- Xidax pulled trough no problem! They were also willing to work with my existing peripherals and Aspen followed-up to make sure my issues were resolved. Highly recommend!

"Hardware Issue"

I had to remove my GPU for reasons and when I reinstalled I was getting no displays. After checking all connections, self diagnosing, and burning 2 hours, I called up support. Aspen answered the phone and was able to text me easy to follow instructions and voilà! Now I don’t have an excuse and it’s back to work for me. THANKS ASPEN🙄🤣🙌

"Custom X-10 MONSTER"

This is the second custom build i purchased from Xidax. My sales rep Andrew helped both times. He told me what was nessacery and what wasn't. He wasn't just trying to make the company a dollar but was actually genuinely wanting me to have components that would work well together. This second purchase was a x-10 custom loop liquid cooled. Over a $8k PC but would've been more if I didn't have Andrew's help. Xidax doesn't just build PCs and run a pc company THEY GAME ALSO which is perfect customer service. I recommend anyone and everyone buy from them.

"Lifetime warranty adventures *updated"

** updated 11/1/24 ** added a star back - Xidax Operations reached out to work on resolving the issue/ customer recovery - have to give them big ups for taking the initiative to reach out, as this is not a simple situation... will update as we resolve
(did finally receive pc back, with upgrades ordered along with a cpu upgrade, courtesy of Xidax to offset delay (to be fair, they still did not have the ordered cpu in stock at the time, so it was a bit of a punt at that point) - delivery via fedex was a nightmare, fedex customer service has continued to get progressively less honest/ competent as fedex has added additional obstacles to customers actually getting service... pc rode around on fed ex truck from 5am to 10pm, passed 20 feet from porch on way cross town at 930 that night.. then delivery updated to monday (instead of friday) based on 'operational delay' [fedex code for we REALLY screwed this one up] - managed to pick it up myself from depot saturday evening, after being sequentially misled by fedex customer disservice... extended ridearound managed to knock the AIO cooler loose from rails and bend rails, i was able to re-seat and secure (damage is cosmetic, just another sting - ON THE UP SIDE - pc is well built, runs like a dream - absolute nerdgasm on the build, only negative was the bad taste the Sisyphusian task of getting it fished out of the void, repaired and returned has left in my metaphorical mouth.)
Originally purchased a pair of gaming pc's in 2017 from Xidax and the builds have performed well - quality components, solid builds. Have done a few component upgrades on one over the years, finally hit the point where we were pretty effectively bottlenecked at cpu/ motherboard and was looking at upgrade options when the cpu, overcome by existential ennui, self immolated (in a contained fashion)... so, definitely time. Contacted the Xidax team and paid return shipping, followed directions on having UPS pack it and off it goes...
Case gets broken in transit... looks like we're upgrading that too... mind you, this is a mid-line x-6 unit, kind of the bread and butter of their offerings... signed off on a significant mobo, cpu upgrade (along with new ram, fans, cooler) and paid the tab... knew that there might be some delays since i had opted for an AMD cpu, was told they should have them in a couple days... here is where things gang aft a-gley...

no communication, no follow up - not even able to get through on phones for 3 days running (other than the 'if you would like a callback on this number...' - tried that - got an unmarked call, no message... not sure I'm gonna score that as a 'callback'... did manage to engage with a sentient today, and the 'may be delayed' has become 'we're still waiting on those (two weeks later...)' - to best of my knowledge, micro center, newegg and amazon all have those chips available from recent searches, though I'm sure team X is using a more professional vendor... with delays...

So, the wait continues and the dude abides - while I have been absolutely ecstatic about the quality of their product overall, their service focus and logistics seem to leave a lot to be desired... will update as the story unfolds...

*10/13/24* updated We are currently 4 weeks+ into the adventure - spent almost 2 hours being ping ponged in their 'livechat' friday, through 5 different reps, spoke their customer service manager and was assured that I'd have shipping info that day... still waiting... apparently, the rot is all the way through. Sad evolution of a company that used to rock the house.