"This is my first purchase with Xidax"

This is my first purchase with Xidax. I needed dinner assistance with hard drive enclosure info. The person I was working with (Aspen) called me back even though the time was over hours, collected my details for the issue and promptly got back to me the next day via text. He gave me clear instructions and showed me how to resolve my issue and was very responsible and helpful.

"Aspen was the best"

Aspen was the best! She helped me get my PC working right and thanks to her I can now play my games with my friends. I give her 7/5 stars. I couldn't be more grateful

"Patient Expert"

Aspen took the time to go over every possible issue across 3 days until we found a solution. I appreciate his patience and expertise as I would've needed to send my PC back otherwise.

"Mr. Cole, Best Service Tech for Xidax!"

I had the privelage of working with Mr. Cole from Xidax Tech support. Over the weekend I had experienced several errors and a few different "Blue Screens Of Death". What I failed to fix over the entire weekend, Mr. Cole had fixed within 15 minutes of our conversation. He was able to walk me through the process step by step to where I felt confident in what he was asking me to do and I didnt feel ignorant about something I didnt know. Point is, he makes you feel comfortable asking question. Thank you Mr Cole. I hope I never have to call again but if I do, I hope you are my tech!

"Aspen with Sales/Technical Support was…"

Aspen with Sales/Technical Support was amazing! They were able to tell me about both Xidax’s products and warranty coverage and answered all of my questions. They were also able to refer me to other points of contact for my additional questions regarding affiliate programs Xidax offers. Looking forward to my future purchase with Xidax!

"Negative experience corrected by helpful tech person."

So, I'd like to be able to give both a one star review for the first person I worked with and a HUGE five star review for the second.

Firstly, I worked with Joel and he didn't really seem too knowledgeable on my issue. This wasn't my main concern, however. My call to Xidax began at 12 pm est. Around 1:30, Joel said he needed to take his lunch. I didn't hear back from him until 3:10 pm est and he told me he'd call me back soon, but he had another customer to call first. Meanwhile, he was remote logged into my computer this entire time. I said that was fine and waited. I didn't hear from him again and at 4:30 I told him I'd been waiting for 3 hours. I didn't hear from him again until 5:30 pm est and he told me he was "a real slacker" and then had Aspen take over and help me. Aspen worked TIRELESSLY even after his shift was over and made sure my issues were fixed. He put in extra effort and went above and beyond to make sure not only my issue was fixed, but that I didn't lose my data which is my lifeline as I am a disabled content creator and this computer is my entire job/source of income. Aspen deserves a raise for how hard he worked, but Joel should be reminded not to leave clients/customers waiting for 4 and a half hours and to speak professionally when returning. I don't like to be a Karen, but that really caught me off guard.

Still, all in all I'd rate Xidax five stars. I've LOVED having the pc I have and the customer service I received from Aspen kinda corrected how upset I was at how I was treated the first time around.

"I fly DCS world F-16C and noticed a…"

I fly DCS world F-16C and noticed a drop in FPS from steady 120 fps to all over the place. 30s up. He got everything where it needed to be. The only thing left is he will help me troubleshoot the rgb fan lights so that i can set the color manually

"I was buying a high-end Gaming Rig"

I was buying a high-end Gaming Rig, and Aspen was amazing! He was able to improve upon my preselected build options, save me money where I had allocated it poorly, and get me better components with the savings. I appreciate all he did, and what a remarkable ambassador for your company!

"I encounter some difficulties in…"

I encounter some difficulties in processing the return of my old computer, fortunately, Aspen was extremely helpful in assisting and resolving the issue to my satisfaction. I am very pleased and thankful for the services provided.

"Very informative and very helpful when…"

Very informative and very helpful when I was having pc problems!