"Besides it being down for nearly 24…"

Besides it being down for nearly 24 hours, when they installed the fiber optic line in my yard, they damaged one of my irrigation control boxes in the ground! I reported this to them and I was told it would be repaired! That was a year and 4 months ago! What quality business operates in this manner? I would sure like to hear from the CEO of this company!!!!

"Arranged new fibre deal"

Arranged new fibre deal - very easy to do via email, all clear and swift communication from Shawn. Ended up being cheaper deal than my existing (rubbish) connection with major TV network/broadband provider for non-fibre, so I’m getting significantly faster speeds for less. Also have neighbours on the same and nothing but positive reviews from them too, anecdotally

"From a customer service perspective"

From a customer service perspective, the service has been excellent. Oualid took the time to work out challenges I was having with certain household items not connecting to the internet and helped me resolve them, where possible, with a trial and error approach.

"Had openinfra round late 2023"

Had openinfra round late 2023. Informed service would go live in 2024. Thought Excellent as will be out of contract by then.
Had internal box installed and external cabling. Ran into an issue where the external cable could not be pushed through a blocked underground pipe. So this was rolled up and left in front garden with a promise that someone would be out to clear the blockage and push the cable through.
2024 came and as no news was heard on when the service would go live. I gave them a call. Was promised first quarter of the year.
This didn't happen then was told second half of the year. Again this didn't happen and was told the last quarter of the year. To then be told the works would be started in December. Even though I knew there was no chance of that happening.

January 2025 informed after I had to call them again due to no information being provided by them. That the works would be in the firat quarter. This has been and gone and after yet another phone call I was told that the build will start in March with a go live date of April the 17. Due to no work being conducted in my area I then rang them today and they have said that the work has again been put on hold with no date if when this would start.

I have now informed them I will be cancelling the contract as they informed me I could in a previous email. Due to them not being able to provide the service as stated in the contract within a reasonable time scale.

Company lies when contacted. No information on when the service with start to be built let alone when it will go live.
No communication from them unless you call then.
Avoid at all costs

"A fantastic experience from start to…"

A fantastic experience from start to finish. From the chaps excavating the pavements, to installation of boxes both external and internal to Oualid Aberkan from Customer Service I have had polite charming supportive assistance.

"These people are scammers"

These people are scammers. They sign you up good and quick, then install cables and hardware to your house and then, when they tell you the service switch on is delayed with no date for when this will change, they want £130 to uninstall it all.

JOKERS. AVOID AVOID AVOID.

"First Class Service…"

Open infra is an amazing caring company, the 2 guys in the office I spoke to Oualid & Faraz are absolutely dynamic & caring. Told them that my internet is not working, the next morning Bruno the field engineer who is very clued up & hands on, was here diagnosed the problem & got it sorted in no time at all. This is what I call customer service at its best. Thank you so much for a first class service.

"Very patchy service"

Very patchy service. They and they UK partner Optyx Broadband can’t work out where service delineation is. Neither company runs an accurate or complete service status page. Support emails go unanswered for weeks

"Awful"

I should have read the reviews regarding this internet provider, all sounded very promising when they knocked your door and bombarded you with all the technology and speed process. Well all I can say started off ok very fast, but then it started to play up, sometimes there is no internet, you can't contact anyone. Nine times out of ten I'm connected to my neighbours internet, I then have to go into settings and find my connection and re-connect, why is this happening ? I'm seriously thinking of cancelling this service and look for another, or better still should have stayed with Virgin. Majority of the neighbours who have signed up are still keeping their old providers,as they are also having the same issues, think before you take up with this provider.

"Help needed urgently "

We were away for a few weeks, and on our return we discover that we cannot get access to internet. What is happening in Sussex Way area? Cockfosters. We need this connection URGENTLY so whom can we contact?