"Day 20 money missing still "

Day 20. No refund no transaction. Ignore emails,Wattsap and Line messages. Police report today being done

"Waiting a month for transfer"

I have now been waiting a month for a transfer of a considerable amount of money to my UK account.

Every time I contact them (on line several times and via gmail) I either get ignored or I get a robotic response telling me that that the fault is 'their partners' and that they are taking it seriously. There is no sympathy for the amount of financial issues this is causing me, nor am I receiving any kind of reassurances about whether the money will actually ever arrive in my account. They said I could cancel the transfer, but this might not even be possible due to the cash now being with their 'partners'. What is the issue with their 'partners'?! surely they know and could be far more clear about what the issues are and hence give me more reassurance. I am understandably very anxious and I feel that their level of customer services around something so sensitive is unbelievably bad! Guys, honestly please do not use them, I'd hate for anyone else to be going through this. :(

"3 weeks processing and counting "

Made a THB transfer request via their app to EU bank account on 13th August.
Today being 5th September still pending/processing.

Taking so long is totally unacceptable
Their useless AI chatbot and unanswered support emails is very worrying.

Any viable alternatives?

"Terrible service, not recommend to use it"

I transferred money since 26 August, today is 5 September. It has been 9 working days already. I follow up what is going on. Their respond are technical problem, holidays, etc. And no more other things to solve the problem or inform me of any progress to fix the problem.

Just beautiful words that has nothing to do with my transferring. Sir, we have already forwarded your transaction to our related team and we're currently following up on your behalf but unfortunately, we were unable to receive a positive update from their end until now.

We do understand it must be frustrating for you and we really wish to help push the transaction through so it can be completed as soon as possible, however, due to today and tomorrow being the weekend we will need to wait for the upcoming Monday and hope for a positive update sir.

Until Thursday, still quiet. I follow up but no answer.

Terrible terrible service. Never ever use this company again.

"Again"

Again, in sept month again they are saying technical issue, there are not Remitting the money. They will definitely lose the business

"DO NOT TRUST THEM "

worse people ever witnessed. never respond on time and never have genuine updates .. avg time taken to transfer 2 weeks + with no guarantee.


DO NOT TRUST THEM

"£250 Missing for Over a Month"

It has been over a month since I sent them just over £250 to go to my U.K. account.

They tried blaming other "partners". They have done this before but made the mistake of copy & pasting the generic response but forgetting to change the name of the country the money was supposed to go to. This made me even more suspicions that this is a lie.

Tried emailing but my emails either get ignored or get some generic nonsense customer service response.

To other reviewers, do you have legal advice you could offer? At what point is it appropriate to get lawyers involved? Is a month long enough for it to be a legal issue?

Thank you

"The transaction is in "process" for…"

The transaction is in "process" for almost a week and no response. They don't really solve the problem and blame on technical problems with partner. Why spend so much money advertising if their service cannot handle the transactions. I truly hope that it gets to the destination. I don't want to have to go to my bank and claim fraud, which I will if it doesn't transfer within the next week or so.

"It takes weeks to process transactions"

It takes weeks to process transactions, They couldn't give any particular ETA. Mine started two weeks back and it's still ongoing. Never gonna use them ever again.

"Terrible"

Terrible, hold customer fund for over a weeks every transfer, customer service says is partner’s system problem, but this happens almost every month. I suspect they hold fund to invest, Bank of Thailand should investigate this company if they do illegal things.