"Unreliable company"

Unreliable company. Full of excuses for why my Thailand to UK bank transfer (04ED922B) is still in a 'processing' status since the 15th of August. Unable to give a date for the completion of the transfer and also unwilling to discuss returning my money back to me. Something odd is going on with this company and they need to be reported to the regulatory authorities. Something I intend to look into myself.

"Unreliable money app"

I have been transfering money with DeeMoney to my UK bank account for many years but in the past 6 months they have become more and more unreliable.

Latest transfer to DeeMoney was on 6th August, as of 23rd August the money is yet to be transferred.

Everytime I contact them on line, they just give me the they have escalated to their partners.

I don't believe I will return to this app again anytime soon. They have become basically useless and just hold your money for no real reason but to blame their partners.

"Showing "Thainess" in blaming their European Partner "

Unfortunately I have to agree with the other latest posts. Waiting for my money to get into my European account since August 8th. They're blaming their mysterious "European Partner". I have to say that they were working very fast and efficiently the last years (no matter the exchange rate) and maybe have cash flow problems at the moment. Anyway, I'll have to find another solution for my transfers.

"Transfer status "Processing" forever"

Made a test transfer before sending $12,000 and the test transfer status is "processing" for multiple days. Customer care service does not seem to care as well.

"Harassment, nothing more or less"

Initiate transaction on 5th of August and till date still waiting for the transaction to be completed.
Support don't have any satisfactory answer. After 3 or 4 emails they reply

"First of all, we would like to apologize for the inconvenience you are facing right now, we do understand and acknowledge the importance of your transaction and we are trying our best to solve this issue for your benefit.

As you know we are currently facing some technical issues from our partner side which has caused an unusual delay in your transaction. However, we have escalated it to the highest level and have been informed that the issue will be fixed soon.

We sincerely hope that we will be back with an update that will be to your satisfaction very soon, again we would like to apologize for the trouble you are going through, and Thank you for your patience and kindness."

That's it. They know the importance of transaction but they don't care.

TXN ID: 1ED7D615

"Horrible service "

The only reason I’m giving 1 star is because there’s no option for 0 zero star rating. I’ve transferred the money on 1st of August it’s now 16 days and the money has not reached the beneficiary. Everytime I contact the customer service they come up with these BEAUTIFUL excuses, we are facing technical issue from our partners WOW! We’re living in 21st century and DeeMoney can’t even fix a minor TECHNICAL ISSUE. Never using this sh!t service

"I did thb to inr transaction on 13 Aug…"

I did thb to inr transaction on 13 Aug 24...money not yet credited....
Absolute non responsive and non responsible....

"They tricked me"

They tricked me, and many others apparently.

I used their services every month. Last month I had more than 500k on the line. The transfer took more than 10 days. When I asked the reason, they blamed a "partner" in order not to take responsibility. I thought they were honest and that the problem came from the receiving bank.

Because of this lie, I didn't think anything was wrong and transferred again. Now it has been 15 days and the money has disappear. It is insane to me that they still accept people money and didn't get their licence banned yet.

Transaction: 25BA2C08

"Scammers! Avoid!"

Scammers! Avoid! They hedge your transfer and when the rate is bad for them they don’t transfer your funds. False marketing by lying 1 day transfers. Been two weeks now. Customer service lying about technical difficulties but my friends transfers for similar amounts to same banks in Europe have gone thru after constantly calling their customer service and threatening them.

"Ridiculous delay?!"

Sent money to Spain on 26th July and I'm still waiting. Customer service just makes up some random excuses every time I contact them. No idea when it will arrive..