"Ackerman Sells to ADT - Consumer Loses, Of course."

As all of you know Ackerman was a month-to-month operation. Ackerman sells my contract to ADT, ADT turns it into a 2025 end date contract. Cancellation fee is now $300+

ADT never changes, and the reason I was with Ackerman to begin with. A bunch of unaccountable thiefs.

"Customer Service Rep was not helpful…"

Customer Service Rep was not helpful and could only tell me Ackerman has a new owner and blame Ackerman's bankruptcy for bad service. We have never had bad service until now. I am now searching for a new company to upgrade my security system.

"Ackerman scam"

Ackerman screwed me and I'm filing a consumer complaint. I moved into a rental townhome that already had an alarm system with Ackerman and signed up. I moved out 14 months later and transferred service to the new tenant. Shortly thereafter, Ackerman sold my account to ADT and didnt process the transfer to the new tenant correctly and started billing me again. Which makes no sense given the new tenant was paying the bill. Now Ackerman is claiming I have an unpaid bill. This is a violation of consumer protection rights and has a material impact on me.

"Ackerman Transfer phones to ADT"

I have been transferred over 8 times for a simple request, and just found out this is now ADT. BYE

"Took way too long to get this…"

Took way too long to get this appointment set up due to issues w understanding your peoples English. I called back several times. Finally Mark (American/English speaking) did a call w/me & we walked through CO issues. He set up an appointment & Gentleman came & was out of there w/in 15 mins.

"The best security service."

The best security service.
Best people
They are Professionals
I recommend to everyone
Nice job!!!

"Dissatisfied Customer"

I was pleased with Ackerman Security until I discovered the company was sold to ADT. I did not receive any notification that ADT would be my new service provider. I switch to Ackerman several years ago because ADT had unreliable customer service and were always raising my monthly service fee.
ADT started billing me recently, and when I called, I was told of the change. This whole transition has just been a hassle.

"Great company to have it !"

Great company to have it !

"I just want a doorbell that rings!"

I had a security system installed about 2 months ago. Since then I've been trying to just get a doorbell THAT ACTUALLY RINGS in my house. It doesn't seem like it should be this hard, but apparently it is. I've called ADT and Ackerman and just keep getting the runaround. My salesperson from Ackerman originally told me I just may need to buy another piece (are you kidding?!) and would get back to me the following week. It's been radio silence since then, despite me leaving him several messages. I'm extremely frustrated and can't seem to reach an actual person when calling Ackerman.

"Excellent service"

Excellent service, highly recommend them! Andrei was very professional. Thanks again!