"Very helpful with what i needed to know…"

Very helpful with what i needed to know and very clear with his instructions

"Quick call back and fault was resolved."

Quick call back and fault was resolved.

"Always a pleasure"

Not too long to get through to an adviser. Responce to my query was answered perfectly. It's always a pleasure. Regards

"All in all a good experience."

All in all the experience of replacing our Franking machine was seamless and good. My only issue was that it is not easy to contact our Account Manager by telephone. You can only contact him by email which is fine most of the time but not anytime when a quick response is required.

"Difficulty sorted by phone."

Our difficulty was sorted by phone by Olu (?) in a few steps.
Well done!

"Totally incompetent"

Totally incompetent. Direct debit been filled in, didn't link to my account, then said it was linked but still didn't seem to collect payment by direct debit. Total shambles !! Would NOT recommend !!!

"Avoid Quadient UK but Natasha is lovely"

I have been asking to speak to sales or an account manager since October - 6 months! I am presently sending daily emails and am being told the "Loyality" department will be in touch shortly! Every self imposed deadline they have promised me has not been met.

They aren't the cheapest, they are impossible to communicate with (though techncial aren't too bad) and they just change their terms of trade.

I have now spoken to the lovely Natasha, if she had contacted me 6 or 7 months ago then I am sure my experience of Quadient would have been completely different and my firm would still be a customer of Quadient. Natasha tells me the problem was due to one manager who failed to reply to emails regarding the new service (to them) they had to deal with following an acquisition. I have no idea if she is right or not, I cannot really belive that one person is the problem but it is all too late. Natasha should not be judged on this review as my opinion is based on my experience before I spoke to her and as I told her even if the service was offered to me free of charge I would still not stay with Quadient.

"Finance Dept."

Easy to access portal after explanation

"a week without service"

Simply mail was out of action for seven days and during that time the help desk put an automated message up and wouldn't take calls regarding the fact we had no service

"They were very helpful"

They were very helpful