"I was hopeful going into this…"

I was hopeful going into this appointment. I scheduled service for Friday, April 18, between 12:00 PM and 3:00 PM and cleared my calendar to be available. That morning, I received several calls starting around 8:00 AM asking if I could take an earlier appointment — I wasn’t available, so I didn’t answer. I assumed they’d still come during the scheduled window.

When I hadn’t heard anything by early afternoon, I ended up calling to check in — only to find out the appointment had been canceled without my knowledge. Later, two technicians were sent out anyway and arrived last minute, around 2:30 PM, staying until nearly 5:00 PM. This disrupted my workday and caused a lot of unnecessary stress.

They completed the work — unclogging my bathroom sink and installing a lavatory faucet — but the final cost was $1,100, which felt excessive for the services provided. On top of that, they called my workplace without my permission, which crossed a line for me.

The technicians themselves were courteous and efficient, but the lack of communication, the scheduling confusion, and the high price made this a frustrating experience. I hope the company takes this kind of feedback seriously to improve how they handle appointments and customer communication.

"Not sure if it was blatant forgery or a…"

Not sure if it was blatant forgery or a sneaky iPad invoice trick, but my "signature" on the bill locked me into a $500+ charge for 15 minutes of work—way more than the work order I signed. VISA wouldn’t budge. Now I’m on a mission to expose this scam. Don’t trust those fake reviews—Mr. Rooter Kamloops is a ripoff, no chance they’re highly rated!

"I would give a zero if possible"

I would give a zero if possible. Horrible Company! DO NOT USE! Way Over charged for repair of water in my basement. $6000. Said there was a break in the cast iron pipe under my laundry room floor. Sent an apprentice plumber who didn't know what he was doing. Pipes didn't even line up after he was done. Tried to tell him how to adjust it but wouldn't listen & caused 2 additional leaks. Here 12 hrs. Had to send out a journeyman plumber to FIX it all. Another 12 hrs. After concrete dried they sent another 'plumber' to reset the toilet, but when the journeyman came to fix the 2 leaks they caused, found that the bolts were not even attached to the flange. So another 3 hrs 8:13pm to 11:50 at night to fix again. Such a waste of my time.
After all this I still had the original problem. So he looked at the cleanout outside the house & saw water. Sent a camera man out, found & cleared what they called a "soft clog" out by my sidewalk. Then, lo & behold that was my only problem!!
Very unethical & unreliable. Incompetence of both office & workers. Didn't return calls. Kept getting schedules mixed up. Failed on every level. Will tell you all kinds of things that are wrong just to make money. WOW a lot of negative reviews on YELP, Trustpilot and Birdeye. Should have looked further because don't know how their site shows better ratings. Consumer Beware! It was an awful experience all around.

"He did a good job!"

He did a good job!

"Prompt, excellent, and cleaned up. "

Well I don’t use google or facebook. Would like to say that Reyes and Jordan in Albuquerque provided excellent and prompt service today to unclog a plugged drain line we have been struggling with for weeks. Made time the same day we called, were clear on what it would cost, finished the job successfully, cleaned up and told us it was guaranteed for 30 days. Perfect.

"No service. Run around"

employee attended leak and stated they needed authorization. I obtained authorization for next day to fix leak. Next day they decided I need additional authorization before starting work.
Why not just refuse the job on the first day?
Now I have wasted days finding a plumber and could have been scheduled with another plumber.
Waste of time!

"If I could put zero stars I would"

If I could put zero stars I would. They came out to repair a leak. Which they said they did. Fast forward 3 weeks after the renovation including new subfloor, tile, and drywall from a great Reno company I went to clean the dust out of my shower from the tile work etc.

The water is still leaking through the floor down into the first floor like nothing was fixed. THOUSANDS of dollars and WEEKS of my life were wasted on their incompetence. Work is going to have to be re-done and they may have put more damage into my house.

"Customer Service" is a joke. They don't have anyone available to come look at it. I honestly don't want them to touch anything else, but I don't know if my insurance will be willing to let me switch plumbers since it is after hours.

Would and will not recommend to anyone. STAY AWAY.

"Adam was early and fully prepared"

Adam was early and fully prepared. I appreciated that he had a 10-year plumbing history on this home. He quickly accessed this issue, identified the price, and completed the job. He also made a suggestion of some longer tern solutions. Well done, Adam.

"Mr. Rooter - professional, friendly and competent!"

We had a plumbing emergency that Mr. Rooter took care of in the promised timeline. Beverly was very friendly and helpful with dispatch. The follow up repair turned out to be a nightmare because of our home insurance AHS, but Mr. Rooter pulled through again, came promptly and fixed the problem and finished the job to our absolute satisfaction. Dustin and his crew - Taylor and Austin - were super courteous, helpful and knowledgeable. Thank you guys, you saved the day.
We will use Mr. Rooter again if needed.
Chris

"I would give them 0 stars if I could"

I would give them 0 stars if I could. Shoddy work...we had a dishwasher install, and 2 bath shower faucet replacements. The screws connecting the brand new dishwasher to the countertop stripped out day one...so now it comes right out of the cabinet opening. The upstairs tub faucet is loose and overturns - brand new from Lowes. The downstairs faucet was installed OK, but they left a larger than before service hole in my drywall. They told my wife...we don't do that and don't have a cover in the truck, she called me and I told her that there was shelf wood that they could use.... they put two screws in and it fell out two days later. I fixed that myself. I also put screws in the dishwasher bracket to keep it from coming out, but it was installed crooked to begin with, it seems to be working correctly, but time will tell. Don't let these folks near your plumbing. Worst part, this cost 2 grand!