"On the whole I like the product"

On the whole I like the product. There are a few niggles with the app that will hopefully get sorted
1. When someone is send an invite to use the lock if the don’t set up the account straight away it seams like they can’t get back to the one time password so you then have to delete the user and resend the invite. I will often open an email and think I will deal with that later so the sign up needs to be improved
2 the app quite often signs out and doesn’t seam to work with Face ID so it’s annoying have to sign back in to be able to open the door
On the plus side the way the lock barrel is set up seams very secure and being able to let people in remotely is a real plus. I am considering getting the alarm to go with the lock as having the lock and alarm integrated seams like a good idea

"Biggest piece of unreliable garbage I…"

Biggest piece of unreliable garbage I have ever bought. Don’t waste your money. Both door sensors and pir sensors work when they feel like it. Wasted so much time with this, not fit for purpose.

"Really good product and reasonable price"

Really good product and reasonable price

"Great service and product"

Received the bell quicker than I thought I would. Great product

"Good product and good service"

Good product and good service

"It is helping me keep my property safe…"

It is helping me keep my property safe when I am away.

"Exceptional technical support with…"

Exceptional technical support with connecting issues to a new BT router. Kaush assisting with great patience for a considerable time.

"ERA is a terrible Company. Recommend you don't buy their products."

ERA is a terrible Company with terrible service. I have had an ERA Protect system for nearly two years and there has been a number of product problems that have taken a lot of effort of my part to get resolved. ERA Protect service has to be continually progressed. John in service always says he has to look into the problem and call you back in the afternoon. He never does!
I have just gone through a 'push' firmware upgrade. Now you would think an upgrade is to fix a bug, improve performance or to add features. No. In this case it removed functionality, stopped the ability to use an important part of the system and gives a false system status on the app when using the key fob to arm or disarm the system. I am now thinking of ditching the entire system getting something else. I tried calling ERA this morning to be told all our agents are busy, please leave a message. Hence this review. I recommend that you don't buy their products. You will regret it in the end.

"Hastle free ordering."

Hastle free ordering.

"Fast delivery."

Fast delivery.