"Excellent product"

Era protect very quickly posted me MiChime and I love it as I had same at last house.

"Easy Upgrade"

Goods arrived within the time stated. Lock was fitted which took two minutes.

"Excellent Customer Care and Service. "

Being made to feel like an individual. By a calltaker who understood. Found a solution and implemented it straight away. Excellent customer support and excellent service.

"Camara doesn’t light up no more or save…"

Camara doesn’t light up no more or save notifications.
Alarm box out side has stoped working.

After numerous emails still haven't been sorted
Even after paying £8.00 a month

"Good product at a reasonable price."

Good product at a reasonable price.

"Ordered batteries"

Ordered batteries, good service, got them within a few days.

"Miss-leading advertising of window/door…"

Miss-leading advertising of window/door sensor. Item returned for credit. Unfortunate as it sounded a good idea.

"Smart lock does not work consistently "

Smart lock was delivered promptly and instructions were easy to understand making installation straightforward. Unfortunately the fingerprint sensor and key fobs just did not work consistently. Often this meant the worry of being locked out and so didn’t give me the peace of mind needed to ensure I would be able to get in and out of my house securely.
I spoke to customer services who were helpful and provided a return reference number and address to post back for a full refund. I did however have to pay a considerable postage to return the product which was not great.
Lock was returned by Royal Mail special deliver and I am still waiting for refund to go to my account
In light of the worry about being locked out due to the lock not working consistently o could not recommend this product and have gone back to a normal lock and key for complete peace of mind.

"All I can when setting up a ERA PROTECT…"

All I can when setting up a ERA PROTECT ALARM and come across a difficulty RING THE ERA HELP LINE AND SPEAK TO KUASH ,WE DID ,NO RUSH JUST EXPLAINED WHERE WHY WERE FINDING DIFFICJLTY AND INSTUCTED HOW TO SOLVE IT.JOB DONE ,ALARM DOING WHAT IT SHOULD ,HAPPY CUSTOMER THANK YOUR KUASH..

"I feel safe wit era alarm system"

I feel safe wit era alarm system