"Great technology, BUT....…"

The alarm technology and the app are great. The only reason you didn't get 5 stars was the quality of the screws supplied with the alarm kit. The screws for hanging the sirens were so soft, they stripped during installation and had to be replaced. The screws supplied with the door sensors had heads that were too wide and distorted the mouldings preventing them clipping together. These too had to be replaced.

"Shocking misrepresentation as a smart…"

Shocking misrepresentation as a smart lock. The app is worse than useless. Using 92% of my battery in battery saver mode and has not managed to auto unlock once.
Notifications about lock status are pure fiction.
ERA offered to help and then disappeared completely.
If you want a fingerprint lock this is OKish. It is absolutely not a smart lock.

"Quick response"

Quick and easy ordering. Responded well with delivery on time. Already have this and very good quality at competitive price.

"Rubish"

Nothing work properly

"I have had response alarm systems for…"

I have had response alarm systems for many many years and they have been brilliant. Bought this new era protect system about 2 years ago . Battery in the siren is dead already although this could be down to the amount of faulty sensors I have had . Replaced nearly all of them . The hub is so quite it can go of in the middle of the night and I can't here it . It does send you a message to your phone to tell its been activated but this doesn't always wake you . I don't normally do reviews but I do feel disappointed in this alarm .

"Good advice and next day delivery"

Good advice and next day delivery

"Prompt delivery and straightforward installation."

Prompt delivery and straightforward installation. I had difficulty connecting the keypad, but this was resolved quickly by the very hepful technical team. The system works perfectly. This is the fourth ERA alarm that I have installed, 2 at my house and 2 at my daughters.

"Good quality article"

Good quality article which arrived on time.

"Intuitive"

Intuitive, Easy to use, Excellent website.

"If you want the right spare"

Supplied the item I required and quickly.