"Appalling turnaround times."

Appalling turnaround times.
They advertise sanger sequencing for next day, but they can't make sure that the courier picks up the samples. It sometimes arrives before the pick up time, they dont organise the pick up, and now twice i've had samples broken during shipment. When told about these issues, i was simply told that "they cannot control the courier". They simply dont deliver the service they promise and make you pay for. How can you be competitive in your science if it take a week to get simple sequencing results?? Avoid Source Bioscience at any cost.

"DO NOT BUT THIS!!!"

DO NOT BUT THIS!!!
I saw online a promotion of 2 bottles and 1 free one for $39.95. I ordered this. I then received an email showing a charge of $269.99.
I called the company and was told that I ordered the item for $269.99.
I called the company and I said that I want a refund. I was given a partial refund of $130.00. I was told that in 2 to 3 weeks after they received the 7 bottles that they shipped I will receive a credit of $129.99.
Today, I received 2 email showing a credit of $16 and $64.99. I called to see when I would receive a credit of $40.99.
I called and was told that there is a restocking fee of $7 per bottle.
I was NEVER told this by the company.
THIS COMPANY IS A SCAM. STAY AWAY

"Used for a PCR"

Used for a PCR. Son got covid before a holiday and the travel insurance wanted a PCR as proof. Ordered Monday, delivered Tuesday and posted back. Result Wednesday. Competitive price as well.

"No result after 3 days, missed flights with elderly parents"

I paid for 3 ready-to-fly PCR tests and sent it off on Sunday evening.
On Tuesday morning (the day before my flight) I got two results for 2 of us but not the third one.
According to their website 'dispatched, waiting for result'.
My flight is less than two hours' time and I together with my elderly parents will have to miss this flight at great cost.
Source Science should not be allowed to offer this PCR test if they don't have the capacity to do this properly.
Total waste of money & wished I had done a test at a centre instead.

"an excellent service"

an excellent service, email query answered within 5 minutes and test results for Covid received the following day from posting (and on a Saturday. First Class.

"Result came through within 30h of me…"

Result came through within 30h of me posting my sample, and much under 24h from it being received in the lab.
Emma was very helpful when I made an enquiry - thank you.

"Excellent service"

Excellent service, efficient with prompt helpful communication.
Would recommend highly.

"Excellent service and good (and quick!)…"

Excellent service and good (and quick!) response to an urgent request relating to travel as well as many other queries.

"Just emailed earlier with a query about…"

Just emailed earlier with a query about the process and got a personalised response within less than half an hour. Super impressed with that service.

"Worste service ever received"

I ordered two Pcr test day 2, on Friday 4th of March. Today it's the 8th of March, our day 2 to make the test and we haven't received them. They blamed Royal Mail for the delay and don't want to give a refund. I used other companies in the past and never had an issue like that. I do not recommend this company to anyone. It is a waste of money (I had to buy another one from another company) and time.