"Worst customer service ever !!!!"

Worst customer service ever !!!!! AVOID at all costs !!!!!

"This company is nothing but a FRAUD"

This company is nothing but a FRAUD. They convinced us to sign on with them and have not processed a single payment since January, it is now April. We have been charged every month from them for processing payments (that they have not done) and no matter how many times I have called and asked them to cancel this service (or fix it) I get no help and no call backs - they give us the run around and continue to charge our account. PLEASE DO NOT USE THIS SERVICE - EVER!

"they keep on charging me even my…"

they keep on charging me even my account is closed with them. try to talk to customer service they have no idea why its happening. worst company ever.

"Have been using wired Ingenico terminal…"

Have been using wired Ingenico terminal from Elavon for 3 years, the monthly cost is much lower than my previous agent. Cost is clear and no hidden charge. I didn't see any service Problem from Elavon.Considering update to a wireless one from them.

"LITERALLY USE ANY OTHER PROCESSOR"

I don't like putting businesses on blast but Elavon is one of those companies that shouldn't even exist. There is nothing about their platform which exemplifies what a business should be like.

Their operations are a mess. They themselves don't know where half of their charges come from. If I had to listen to one more rep say, "I'm not sure. I've never seen that charge before" I think I was going to break my phone.

I was with them for a total of about 18 months and in that time I ended up with 7 reps. The first guy seemed great then he just disappeared. They kept assuring me he was just in a different department. After 10 seconds or research I discovered he left the company.

Why lie, you might ask? Because that's what they do. They lied to me constantly and cost my company thousands of dollars. Their sales reps will talk about the 1.7% rate until they're blue in the face but in reality their all in fees are closer to 4 - 5 %. When it works out in the wash, they are more expensive that Stripe!

Their 3rd party vendors like Mondo are absolute trash. They debited random amounts from our account and the amounts kept increasing with no reason. When I called them on it, they hung up on me and never answered my calls again.

The weird thing was that they were solid for 24 - 48 hours and then we would spent 8 - 10 hours a day on the phone trying to get tech or account issues answered when we had time. All in, we wasted over 400 hours trying to get support.

When their service went down and it cost me clients they had nothing to say but "that's tech for ya". So they cost me thousands and then I leave and they sent me a credit letter for $50 while also still trying to take money out of my accounts. I had to run a stop payment on my accounts just to get them to stop.

I'm a reasonable person but the fact of the matter is I was too patient with these jerks. I never get mad but I found myself screaming at their reps because they don't solve for anything, they just try to deflect.

I could go on forever, and I have the emails/recorded calls to backup everything; liars, thieves, asshats, and useless policies abound at Elavon.

Oh, one more thing. I had a list of over 50 issues with them and they tried to blame us for each and everyone. Switched to Stripe and haven't had A SINGLE PROBLEM in months. That should be all you need to know.

I wish I was a billionaire that could buy them just to shut them down just to watch their entire C-Level do the walk of shame.

Absolutely disgusting company.

"The rates that the sales rep quoted me…"

The rates that the sales rep quoted me were an outright fabrication and lie. Wasted hours setting up the account just to get charged >4.15% effective processing fees. They don't even send you a bill monthly, just take the money and you're supposed to set up another account on some confusing website just to get the bill.

2 months after I closed my account, they randomly debited $2000 USD without even contacting me.

Stay away. Garbage rates, subpar service. Helcim is better by the way, or just stick to Paypal. Absolute garbage, and they even charge a setup fee.

"this is a fraud company"

this guy begged me to give him a chance and he promised I wouldn't get charged for the first month, I had the machine for less than 2 weeks, they lied about how much they were taking per transaction, I called them and canceled their machine, fought with them to cancel their machine and in the 2 weeks I got charged again, I called again and they wouldn't do anything about it,
those guys are a fraud company

"Worst service being their client for 11 yrs"

no service, customer service agents are fully ignorant, on hold for 1 hr 40 min to speak to sales personal to get replacement terminal

"if there was a way to give them zero…"

if there was a way to give them zero start I would have given them.They make my life like a hell. Sales person said 10$/month and then in a matter of week more 200$ deducted from my account. He stop answering calls and emails. He put a blame on billing team. I called billing team they said its the sales who made this request we are not responsible. I had to call so many times and some how cancelled the services. after 1 week of cancelling all the services yesterday they deducted another 21$ from my account. DO NOT TAKE THEIR SERVICES. They are FRAUD

"I called Elavon Canada today and spoke…"

I called Elavon Canada today and spoke to an individual named John. He was very pleasant, answered all my questions very open and honestly, gave me all the information I was asking for. I have never had an issue with this company, and I called to examine their rates compared to another company that I was thinking of switching to because the new company had their own system so I wanted to compare. He gave me all the information and said to call back to discuss what the other company's rates were to see if there was anything they could do for me going forward. Nice guy, first rate, open and wanted the opportunity to keep my business. Thanks John!