"Do not use this service."

Having read some of the reviews i wish i had never used this company.
Paid on the 12th Nov. and was told there were delays due to 'relocation'.
Test finally arrived mid-jan. I turned it around and waited for results. After 3 chasing emails finally got told on 31st January that the sample had been affected by haemolysis so no good.
Now been told i will get a refund!!
Lets wait and see. 80 days just to be told nothing and 50quid down. Terrible.

"Be very careful, use your due diligence on this company"

There is something very wrong with the Rainbow Labs organisation. They advertise themselves with an NHS badge, which would equate to trust, but I simply don't believe their affiliation.

I too sent off for a test, received the kit, I sent it back complete, but results have been forthcoming in months. There phone has been out of order for months, they don't respond to the Contact form via their website and are therefore uncontactable.

Due to their tests generally costing less than £100 a section 75 chargeback for an incomplete service can be a challenge but not impossible (don't rule it out).

I would suggest you do not send this company money and use your GP instead. I know GP appointments can be hard to get, but you will have your appointment and results well in advance of Rainbow Labs completing them at the moment, if they ever complete them at all.

"SCAM AVOID AT ALL COSTS"

SCAM AVOID AT ALL COSTS

"No results forthcoming "

Received test kit for menopause, followed instructions and sent it back, they received it on 12.10.24 and no result. No response to emails, phone numbers don't work. I have complained to CQC. Particularly surprised as I got to this company through a link on my doctors website. DO NOT USE.

"Signed up for a recurring subscription for thyroid…"

Signed up for a recurring subscription to test thyroid regularly. First test came through post and went smoothly. Second test due in July didn't materialise and now the phone number doesn't work and there is a message saying they are moving address. Don't sign up. Don't trust them.

"Paid for a PSA test and money taken…"

Paid for a PSA test and money taken from credit card on the 21st October. As of 4th November still no test kit. Their website says they’re relocating their lab so to expect delays. When I made my order the delays were expected until 30th October, checked today and now it says 14th November. I have zero faith in their clinical abilities if this is how they deal with clients especially with such a life changing test. Very fast to take payment and over 2 weeks later nothing. Have requested refund and going to someone more reliable. Always check company reviews before using these services - I will be!

"So terrible"

So terrible, I would never recommend. Contacted support over 2 weeks ago with no response. Contacted their admin team via their website form with no response. Called their office and the phone number didn’t work. The worst service ever, an absolute disgrace.

"They emailed me saying the sample sent…"

They emailed me saying the sample sent did not have enough blood and that I can buy another test kit for £15 to retake the sample. They didn't tell me how to do this so I emailed customer support. They didn't respond. When they sent me this feedback link qnd I put 1 star it gave the option to instead contact customer services, so I did again requesting how to purchase another kit. Heard nothing again. As I paid for a test and gp appointment this is almost £150 down the drain now

"Quality control when dispatching test…"

Quality control when dispatching test kits is non existant.
Contents list says 3 lancets, there were only two
Two alcohol wipes, there were none
Two plasters, there were none.
Results arrived resonably quickly.

"Sandex is amazing I’m so pleased with…"

Sandex is amazing I’m so pleased with results