"Terrible customer service if not 1st class"

Terrible food in planes makes you feel sick and no variety you get what you’re given, the hostesses were rude didn’t give a crap on all 4 planes we went on. They served drinks once on a 10hd flight and didn’t see the hostesses at all!!!!! They don’t give a care unless you are 1st class and you get treated like crap.

"Chicken and rice…"

Read reviews from previous customers regarding this airline and a lot mention flight cancellation I wish they had cancelled my flight from Manchester to Phuket and return as it was the worst flights I had the misfortune to fly, the food was disgusting chicken and rice and that's it no alternative!, seats were the most uncomfortable I have endured, the return flight was no better, the cabin crew were allocating the meals and we heard them informing passengers of the options,great we thought we may get to eat something but when they got to us only chicken and rice were left!!, and once again the most uncomfortable seats you can imagine , we will never never fly Etihad again in fact it spoiled the holiday as we were dreading the return flight home, if you like chicken and rice and having a sore backside for seventeen hours book Etihad you won't be disappointed

"Worst experience with Etihad today"

Worst experience with Etihad today. I got multiple emails saying that i upgraded to Business Class. In fact, i was at HYD airport they informed me that my ticket was upgraded to Business Class.. after seconds they waited for 2 hours and they said its canceled again.

What a stupid company these guys are running.. What the hell they are doing until the last minute.. I was prepared from home the i upgraded to Business Class and what a disappointment. They studied me for an 2 hours and they said they can not do anything.

I ended up paying more for my luggage and ended up sitting in Economy class.

ETIHAD is the STUPID airline and the WORST CUSTOMER SERVICE!!!

I am not going to travel with Etihad

"Dishonest Airline, Terrible Customer Service and Website"

I am a gold member, flying with Etihad regularly, several times every month. My car broke down on my way to Heathrow and I called customer service to change the time of my flight, more than two hours before departure. Although in the website it clearly said that I am eligible for a change/refund, after several attempts to get hold of a customer representative over the phone, I was informed that I could only change/refund my ticket up to 24 hours before departure. This information is not mentioned anywhere in the website. The customer service is the worse I have encountered in the many years I travel worldwide. What a dishonest way to treat Etihad Guests!

"Booked a flight on 6th July 2023, cancelled by etihad agent, no refund by etihad"

Booked a flight on 6th July 2023. to fly on 16th July 2023. the flight had a very long layover. So I called their customer service to enquire about the options.

they cancelled my flight.

"Promotion was a scam"

Booked because of their ‘stopover on us’ promotion promising accommodation in Abu Dhabi. Thought it would be a good option to break up our trip from Europe to Bangkok. Booked in June for flights in October and guess what. No hotels available. Called and was told it was too early and to check again a month prior. Checked every week from June to end of September and nothing. Called again, was told to email, had to follow up multiple times as no reply. Eventually get a one line answer saying no hotels available. The promotion is a total SCAM! Avoid this airline.

"Wir buchten letztes Jahr über Seat 24"

Wir buchten letztes Jahr über Seat 24, 2 Flüge incl. Sitzplatzreservierungen für 1. Oktober 2023 von München nach Mahe. Wir mussten auch gleich 1800 Euro dafür bezahlen. Wir buchten dann für 3 verschiedene Inseln die Hotels in diesem Zeitraum. Im Juni 2023 erhielten wir eine Mail, dass Etihad den Flug storniert hat und erst ab 4. Oktober fliegt. Wir können zeitlich nicht verschieben und haben ohne hohe Stornierungsgebühren für Hotels, etc. Nun überwies die Reiseagentur lediglich 1400 Euro mit der Begründung die Fluggesellschaft hätte nicht mehr bezahlt. Etihad verweist darauf, dass wir uns an die Agentur wenden sollen. Diese behauptet aber, seitens Etihad die fehlenden 400 Euro nicht erhalten zu haben. Wir werden den Fall einem Anwalt übergeben, da es nicht sein kann, dass eine Fluggesellschaft monatelang mit dem von mir überwiesenen Geld arbeitet, dann einfach die angebotenen Flüge storniert und nicht alle Kosten zurückerstattet. Schließlich bezahlten wir für Leistungen, die wir nie erhalten haben, da sie nicht angeboten werden. So etwas nennt man Abzocke und ich kann nur JEDEM empfehlen, bei einer anderen Fluggesellschaft zu buchen.

"Scadente e peggiorata negli ultimi anni"

Compagnia che è scesa di livello dopo la pandemia. Viaggiato in premium economy senza nessun vantaggio, sedile sfondato, staff non si prende carico delle richieste del passeggero, cibo orribile. Sono membro Silver ma non penso viaggiare più con questa compagnia.

"Absolute HORRENDOUS service"

Absolute HORRENDOUS service. I would put NEGATIVE 100 stars if there was an option.
Cancelled my return flight. I understand that there might be problems, but when u cancel a flight, you re-schedule a flight to a different date or something. But here, NOTHING, just an email, “your flight has been cancelled”. Are you kidding me? Is this a joke? People book a ticket wayyy in advance to be assured that their trips are well planned, and here they don’t even have the audacity to even reschedule the flight. ABSOLUTE JOKE of an airline! Never in my entire life, my family or I, will be booking a flight with this joke of an airline. Please everyone refrain as much as possible from etihad, they will just ruin your vacation or worst, your important work, just because they feel like doing anything they want. Absolutely disgusted! 🤮

"I bought 2 tickets to India with etihad…"

I bought 2 tickets to India with etihad and last week because of the of the government disputes and allegations going on Indias government decided not to give visa to Canadian citizens. So now without a visa how can I travel I had already submitted the visa for processing and filled fees and India government received it as it was evisa and now when I have no way out I called etihad to either give me a credit, change the tickets to later date or even just cancel the tickets with surcharges they take out .... but they are not willing to do anything refund is far options and they could've atleast givein me credit voucher but still they decided not to and here I'm stuck with 2 tickets going and coming back from India gone to waste. Never ever going to take this airlines the worst customers service experience I have ever had.