"Quick and accurate delivery"

I had many delays in ordering pulls and knobs from other online sites and stumbled Faucet Stop. Faucet Stop shipped my order quickly and completely where other sites still had my items on back order!

"Delivered item as promised at best price and trackable delivery"

The faucet I ordered met all my expectations. The price was lower than all other companies I checked. Items arrived as and when expected. Installed item today. So far so good. I love the faucet.

"RIP OFF"

i order a product over one month ago. It never came ! The charge on my credit card came right on time.

I called and after a long hold they came back and told me the item was discontinued. A legitimate business would have contacted me right away, instead they billed my credit card over a month ago and never shipped the item

"Disappointed but satisfactory followup"

We ordered a bathroom lavatory faucet from their website which claimed that they had two of them in stock, only to be contacted and told that, in fact, they were out of stock and the faucet had been discontinued by the manufacturer (we knew they were discontinued). We had to settle for a similar, but larger faucet that was more expensive. Their customer service rep, Joe, was very easy to deal with and our merchandise was delivered within a couple of weeks of being ordered.

"Difficulty with Customer Service"

I purchased a faucet online using PayPal for payment. I noticed almost immediately that my PayPal was charged twice. I contacted PayPal who said I would need to start by contacting the merchant and requesting cancellation of the double payment. I tried countless times and sat on hold for extremely long periods of time throughout that day. It was a holiday (Memorial Day) so I imagined that they might be closed. However, if that were the case, there should have been a message to that effect. I tried again several times the next day. When I finally got someone on the line, he seemed to have significant difficulty understanding my relatively simple problem. Eventually, he stated he would send an email to his supervisor who wasn't in the office yet and that the supervisor would get back to me. I never did hear from the supervisor.

In the mean time, I received an email from someone in sales to let me know the faucet was backordered. When I responded to the email and asked for assistance with the double payment issue, I got an email back saying. "Sorry. That's customer service. I'm in sales." with no offer of any other assistance in the matter.

Ultimately, the double charge was deleted but I only know this from having checked my account. No one ever contacted me.

"Late product"

I ordered my product seven days ago, with three day shipping. My customer is unhappy, I am unhappy. Would have been able to make a better choice for shipping if there was an ETA or a tracking system.

"Awesome customer service"

Fast friendly and high quality... Will most definitely use again...

"Madeli Grid for Sink"

This is a great product. Very pricey, but I think it will withhold the test of time. It is a much greater quality than what I previously purchased at a chain store. I will get my money's worth over time because I used to replace the $5 rubber sink protectors very often.

"Worst online shopping experience!"

Website said it was in stock. Got an email 5 days later to call. Tried to call for 4 days , mailbox was always full. Finally got through, said it wasn't in stock and would be 4-6 weeks! Cancelled order.

"Slow delievery for a new toilet ($300)"

I ordered this item 7 days ago and I called customer service to be told that it will ship 8 days after I ordered it.