"FaucetStop opinion"

Order placed May 20 AM. Salesperson said would ship next day via UPS. Three days in transit. Called company May 26. Order was not shipped until May 22. Salesperson said 7 to 10 days transit. It is now May 27 and despite requests for tracking information nothing received as yet. Don't know carrier, tracking information or delivery date. As such FaucetStop did not live up to commitments. Would not use this company again.

"Non-responsive...poor customer service"

I ordered some towel rings,and recieved an emailsaying to call a Customer Service number. The mail box was full. I called another Customer Service number and waited for 30 minutes w no pick-up. When I called back and finally got thru to someone, they couldn't tell me the issue wmy order...so I cancelled it and ordered the product from Amazon.

"Slow service, put me on hold for 25 mins"

Buyer beware! This company sucks. I placed my order, no problem. Five days later I get an email stating "please call us so we may verify and process your order"
After three calls and being put on hold for 25 minutes, they tell me they need a physical address not a PO Box. What a waste of time. We'll see if I ever actually get the order.
Hello FaucetStop.com? Get your web developer to put a query on your website stopping people from putting po boxes as shipping. That's it! Magic!
Then you won't waste anyone else's valuable time.

"color my toilet seat"

SO FIRST THE TOILET SEAT IS NOT SHIPPED WITH MTY TOILET SEAT ORDER.
ANOTHER ONE IS SENT BUT INSTEAD OF BAHAMA PINK IT IS A DIFFERENT SKU AND THE COLOR VENITIAN PINK.
I SEND THE VENITION PINK BACK WITH SUPPLIED SHIPPING LABEL AS REQUESTED AND TO DATE NO NEW BAHAMA PINK TOILER SEAT SENT.
SO FAR I AM OUT $85.00 FOR THE SEAT.
I AM TIRED OF STANDING AROUNT MY TOILET WAITING FOR THE SEAT TO ARRIVE.

"Not very responsive"

I tried to return a faucet via the email and phone calls. Put on hold and then the call got dropped more than once. Will escalate to better business bureau

"Advertised and sold me product that they did not have"

Purchased two valves that were advertised and payed for overnight shipping on-line. I had to call them 48 hours later only to find out that the product was out of stock. Cost me precious time during construction of a bathroom waiting.

I understand mistakes happen but I was really upset. I must say that the people I spoke with were very nice and did refund my money quickly.

"Too long to wait for product to ship."

I ordered a cold water faucet on Friday May 8th. I paid $16.99 for 3 day shipping. I figured it would come on Wed May 13th. I called customer service on Wed when I did not receive it and they explained that it was processed on Monday and I should have on Thursday. It did not come Thursday and I am still waiting for it to come.
This is a quote from there page
"We've got what you want... Now.trained_specialist
We can get the item you want faster because we stock our inventory in warehouses across the country (Of course, custom items do take a bit longer.) "
If something is ordered on Friday and does not ship until Tuesday, I do not call that fast shipping. I am not happy spending $16.99 extra and waiting a week to get the product.

"fast service"

received my pot filler faucet 5 days after ordering it -- it installed in a snap

"Slow, unresponsive and an all-around poor experience!"

If only zero stars were an option....

Not sure how you consider your service "hassle free". I've never had more problems and less response than with your company. You failed to even process my order in any sort of timely fashion and now the products are useless to me. Who takes A WEEK to process and overnight order?!?

When someone orders an item and adds OVERNIGHT shipping, it is because they need the item quickly. Very quickly! And not after waiting days for “processing”. No one would consider this acceptable. And no other company on the planet would be so cavalier and deliberately unhurried with an expedited order as you’ve been.

Never again FaucetStop!

"Poor Service faucetstop.com"

Placed first order. Still had not charged my card or shipped the product after a week. Did not respond to emails.