"Worst online experience"

Dealing with Faucet.com was by far the worst experience ever. I don't ever share on reviews like this but my experience was so negative I had to share. I ordered a plumbing piece and requested the 2 day delivery option. 4 days later, the item had yet to arrive. I called them and was on the phone with them for almost 2 HOURS!!! They kept transferring me from one extension to another finally when it seems someone answered they would hang up. This happened 4 times. When I called back the 5th time I refuse to be placed on hold or transfer to another extension. I spoke to a gentleman who claim to be a supervisor who told me the piece was on back order and would not arrive for a week or two yet they fail to see this when I purchased it. Even after when I wanted to cancel my order he refused by saying the piece would get there I was very direct and told them I did not want it. He kept insisting to be patient and that the piece would eventually arrive. It was so frustrating that I had to raise my voice to tell him to cancel my order, period. Then he had the nerve to turn things on me and say that things don't arrive overnight I reminded him it has been 4 days for a two day delivery. I am not sure how this place is still in business by far the worst experience ever

"Slow Shipping"

It took almost two weeks to receive the item.

"Great service!"

They go above and beyond to find what you need!

"Excellent service"

My order went through immediately, but was found to be out of stock. I was refunded my money with no hassle. I'll order again for sure!

"Not on time, and wrong parts delivered"

I placed this order by phone, and expressed the urgency on receiving the part I ordered. I decided, upon the suggestion from the sales rep, to do two-day shipping to receive the order by Thursday (order was placed on monday afternoon.) Not only did this order not arrive on Thursday, but it was a completely wrong fulfillment. I ordered a garbage disposal flange, and they sent me a towel bar. On top of all of this frustration, the part arrived at the very end of the day on Friday, when no customer service agents are available. No one responded to my email to rectify the situation. I won't order from this website again.

"No idea when my shipment will arrive"

Would love to review the priduct, but I haven't received any shipping info even though I ordered (and paid in full) 2 weeks ago. Not what I expect from an E-commerce site.

"Very poor customer service."

I was happy about the pricing and ordered a shower/tub faucet. I did not recieve any tracking information for my order. So after 5 days I used the chat support available on the website and was told I would be emailed the tracking information shortly. I never received it and by the time I figured out It wasn't being sent to me I followed up to find out they were closed Thursday evening through Monday. I hope it is being shipped or should be at my door shortly but I have no idea outside of being out of the money I paid for my order.

"Faucetstop is sellng products prohibitied by US Federal Law"

I ordered (order number FS36779) Danze Single Handle Kitchen Faucet.
I refused the product ,which they received back on 07/01/2015. Federal AB1953 and later NSF/ANSI Standard 61, Annex G Laws prohibits the sale of this product. After numerous calls I can't get my money back. They are not reliable and honest co. Help me to get my money back.

"Mixed feelings"

i specifically called to verify an in stock item and shipping arrival time, agreed to pay more for the item compared to other sites and in shipping only to see it arrive a day later than agreed upon. However they did overnight it to help make up for the lost day, hence my mixed feelings.

"Unexplained extra charge"

I bought a toilet from Faucet Stop. They explained the cost. $ 506.60 out of which $ 125 is the shipping. I received the receipt for this twice but the credit card charge is $ 631.60. I contacted customer service multiple times but they refused to refund or even explain the extra charge. Really poor business practice. In the meanwhile I received the product but still no refund.