"Hellooo?? FaucetStop? Anybody there?"

I thought I ordered online. Completed to check out, entered all cc info and received confirmation in my email, only to find a separate email titled DO NOT REPLY. After the three days had past(for which I paid extra for fast shipping) I went to look up customer service number in the confimration email only to find that is was an email message wanting me to call to confirm my order. I called, had to leave voicemail (only option) and have yet to here back 5 days later. I want to cancel the order, CC was not charged, but I am weary and unsure of the status of order. I will have to contact my cc company to ensure the charge is denied if it does randomly appear.

"INVENTORY DISAPPOINTMENT"

Apparently inventory reflected is inaccurate as we were really disappointed when told the items was no longer available after our order had been accepted and charged.

"Sloooow delivery"

Phoned in order to verify item in stock. Ordered on June 24. Received on July 6th. Called twice to get shipping info. Competitors ship within 24 hrs when item in stock.

"Horrible service"

I ordered a product from them paid for it and got no response. Called 3 days later to find out the product is discontinued. They never called to inform me.

"Great service. Item shipped quickly and came as ordered"

Ordered a Lenova 1/2 Radius single bowl large sink with grill. Item came well packaged and delivered to my home without issues.

"Very Difficult Ordering Experience"

I ordered two toilets online on a Thursday. On Friday I received and email asking me to call in to confirm my order. Annoying - I hate having to call. I called and the person did not pickup and their voicemail box was full. I called again and spoke to the operator they accidentally hung up on me. I called again and the operator connected me to someone else, I left a message and never received a call back. On Tuesday I called again and finally got someone on the phone - he was nice. However he said that their website made a mistake and they needed to charge me $100 more in shipping. Annoying. Order did not ship until Thursday, a full week after I placed my order online. If you need anything quickly or without hassle I recommend you avoid FaucetStop.com

"THE REAL PROS !"

- Very professionals
- Excellent communication
- Would recommend anytime

"Order not received"

Order placed for Flushmate replacement 5 June, paid 4 c-card. Now 10 days later still no shipment. Called and told it was cancelled. Who? Why? No answer. Then a tracking # was discovered and told it was on the way, shipped 11 June, they think. Told to let them know if I receive it. Definitely does not match their droning continued commercial while waiting for the next available operator.

"Fair price for a sunflower shower head"

My current sunflower shower head would cost nearly $500 to replace with the same brand. Faucetstop's Kingston Brass model is nearly identical, but at $350 less, it is very fairly priced, despite my needing to use a reducer bushing.

"Poor customer service"

It has been 8 days since my online order was placed and I have yet to receive an order confirmation or a tracking number. The only response i got from a customer service rep was it is being processed. Time to fine another company.