"Unsolicited spam / fixed"

Getting excessive amounts of spam from them to a "guessed" inbox which isn't advertised anywhere

Edit reply to reply: well, I've got about 80 emails in one of our inboxes from your sales adress, linking to your website
With the following header:
Re: Stamps.com Support Request Received: #7802156 (Ref: 4018894)

Edit2:
The emails are coming from your sales email which is listed on your contact us page

Edit3: after contact with your it department it seemed to be a 3rd party which had gotten access to send emails from your platform

"Four Star Service and Software"

WOW! August D was such a great help with enabling me to make the necessary changes so I could make a secondary billing submission! Her personality, focus and understanding made the difference in completing change. Also now having the ability to submit secondary billing claims - this is so efficient!

Thank You. I love Therapy Notes!

"Forms are not easy for clients to…"

Forms are not easy for clients to download and they are not wanting to sign them all. I called and sw Customer Support about this today. Clients expect a Docusign type format. For clients to sign, they have to:
1. Download EACH form.
2. Rename EACH form.
3. Upload EACH form
4. sign
Hope this is resolved ASAP, thank you!

"In the changing world of healthcare…"

In the changing world of healthcare it’s hard to keep up and having a comprehensive practice management system that helps a practitioner do so is invaluable. Therapy Notes was such a place until a few months ago when I had to update my service location. I am a Telehealth practitioner and moved to another state. Unfortunately no one in customer support understood how to handle this change. After at least 4 requests for help I realized they did not have the knowledge needed to help me and worse was they did not realize it. I’m happy to say the supervisor I spoke with was open to hearing my frustration. There will hopefully be better support when a problem cannot be resolved after two attempts and more follow up after the third and fourth attempt. I was not able successfully submit billing for months for some clients due my change of address that no knew how to change for successful billing.

"The support team is excellent"

The support team is excellent, always available, helpful, patient and kind.

"The support person walked me through…"

The support person walked me through the process for billing insurance. Was very helpful by explaining unfamiliar words and entities.

"The most receptive and supportive…"

The most receptive and supportive customer support ever. Kat was amazing and took her time to fully understand was happening to be able to resolve the concern. She resolved the matter quickly and efficiently. The wait time is always quick and the matters are resolved in an efficient manner.

"Total gamechanger"

Customer service is amazing. Ease of use within the chart. Felt more compliant in my charting.

"Outstanding Support from Lauren at TherapyNotes"

I recently had the pleasure of speaking with Lauren, a customer sales representative at TherapyNotes, and I couldn't be more impressed with her exceptional service. From the moment our call began, Lauren was incredibly helpful, taking the time to understand my needs and providing clear, insightful information about the platform.
Her knowledge of TherapyNotes was evident as she effortlessly answered all of my questions and offered me valuable tips when using the system. What truly set Lauren apart was her extremely kind manner; she was patient, empathetic, and made me feel genuinely supported throughout our conversation.
Thanks to Lauren, I now feel confident in choosing TherapyNotes to enhance my practice management. Her professionalism and dedication to customer satisfaction are truly commendable.
Thank you, Lauren, for making my experience so positive!

"Justin helped me with extra services I…"

Justin helped me with extra services I wanted created in Billing for each of my clients, including those who will be through the EAP companies I am now affiliated with! He was very thorough, patient, and kind!