"trolley speed controller "

I had an issue with my trolley so called powakaddy and spoke to Sam who helped sort it out. This was done through a powakaddy dealer who were also professional and efficient. Really positive response from all concerned.

"Excellent customer support "

I phoned the technical team today and they were very patient with me. It became clear that I had caused the problem and that I needed to send a part to them to be repaired. They have generously agreed to repair F.O.C. which I was very pleasantly surprised by. They have even arranged for the part to be collected from my home. This is the first PowaKaddy trolley I have owned and one of the main reasons I have swapped to them was the good reputation I had heard about their customer support and it has been excellent

"After Sales Service"

Some people have a problem with “after sales service”. Not with PowaKaddy. I recently had cause to contact them as my battery was not charging. After a couple of e-mails, my battery was collected from home, fixed and returned to me in perfect working order in a matter of days. Excellent service and to be recommended.

"LCD Failure"

Yesterday I wrote a detailed complaint to PowaKaddy for my CT8 (purchased approximately 2 ½ years ago for over £1,000). I chose this model expecting it to deliver high performance and durability, but unfortunately, my experience has been far from satisfactory.
Since owning the trolley, I have encountered multiple problems, including:

• A replacement battery required early on,
• A broken switch,
• Grinding noises from the motor, and
• A total failure of the LCD, which is the latest issue.

I have offered 3 star rating purely based on their replacing the broken battery (under warranty). I shall revisit this review when I get their response to the LCD. Local agent has told me this will be a very expensive replacement. @PowaKaddy; do your thing please.

@PowaKaddy, thanks for your response and confirming trolley is within warranty (a nice surprise). I have amended my rating. Thanks again.

"Aftercare service"

Needed a spare part for a 5+ year's old push trolley. PK were very responsive, sent the part foc through the post. Good customer service and fast response.

"FX7 EBS Power and drive failure"

My FX7 EBS suffered from a drive and power issue which rendered it inoperable. Having contacted PowaKaddy directly via their support link I was promptly guided to their service network.
Thankfully the fault was diagnosed and quickly fixed [Mark @ Tadmartin GC]
Yes, the cart was still under warranty nonetheless the service provided by all concerned was excellent.

"Poor customer service, buyers beware"

The reply is totally unacceptable rather than it stating the mag lock system is only compatible with 2024 trolley the just say “compatible” this is so misleading and disappointing that powakaddy fail to take responsibility for the number of customers who will be disappointed.


I was so impressed with the new powakaddy dri tech bag 2024 with the new Mag-Lok system, I mean what golfer doesn’t want a bag that is absolutely fixed to his powakaddy trolley. When selecting my bag each supplier had the same information: MAG-LOK ® is supplied with all 2024 Range PowaKaddy Cart Bags and is quick and easy to install to a MAG-LOK ® compatible PowaKaddy electric trolleys

So I ordered the bag and it quickly arrived and after checking the bag, I could not work out how it fixed to my powakaddy trolley that I purchased 18 months ago for £800, so I then rang up the supplier to ask for support, after explaining the situation the supplier said that the new MAG-LOK system would only be compatible to the new 2024 powerkaddy Trollies. I was astonished and queried why this was not explained on the information provided, not only on their site, but all the other sites that I had reviewed and to consider how many people would have ordered this bag for Christmas only to be disappointed to find on Christmas Day they had paid approximately an extra £30 for the 2024 new bag, compared to the old bags which was identical, for a system they could not use. The supplier was very sympathetic and fully understood the problem and the disappointment that this would create and organised a free return and suggested that I contact powakaddy directly to highlight the problem.

Upto this point all that I wanted to do was to make powakaddy aware of the situation and the disappointment that customers may encounter in purchasing this new product.
However, what I did not expect was to receive such poor customer service and lack of empathy from their technical advisor. I explained the above, highlighting the disappointment that customers would have in purchasing this product with the new system only to find it would not work on trollies pre 2024. The advisor pointed out that the bag would still fit any powakaddy trolley and dismiss the fact that people would be choosing this bag for a new system that would secure the trolley better, but would not work unless you bought a new trolley. He informed me that I could take my trolley to one of their approved repair sites and they could fit it at an additional cost. However, I pointed out that why should a customer have to do this when they have been misled with the system that was not compatible to trolleys produced before 2024, the advisor then got got quite defensive and flippant arguing that the bag was still compatible and not to put words in his mouth! I explained to the advisor that all I was looking for was a level of empathy, to understand the problem that I and potential customers would face but all I got was a rude, condescending and abrupt customer service that had no empathy, this level of frustration led to me raising whether this should be a trading standards issue, to which I do not believe that powakaddy, would want any of its customers to feel that it was necessary to take these steps. I highlighted that on every Golf site that I looked at, they all contained the same information, but did not make it clear that this system would not be compatible for trolleys pre-2024, the advisor went onto say it was not their responsibility on what suppliers put on their sites. I said that I found this to be very dismissive as I believe the powakaddy would want to make sure that customers were being informed correctly about their products and that customers were being duped into buying something that would not work unless they bought a new trolley and that the information was not clear. I was so frustrated with this poor level of customer service, I told the advisor that if this was the response that Powakaddy was given to its customers then I would go onto review sites and let potential customers know of this experience. I cannot believe that this company would train its technical support to deliver this level of poor customer service. So buyers be warned powerkaddy appear to be more interested in selling a new product that majority of existing customers cannot fully use and that customers would be very disappointed that they would have to pay an additional cost on top of a very expensive bag, to get it fixed at a repair shop.
So If you’re thinking about buying a new powakaddy bag and your trolley is not a 2024 model then you may as well buy the old dri tech powakaddy bag with the old key lock anti-twist system and save yourself some money and disappointment. As the Captain of my golf club and part of the County captains society I will also endeavour to share this experience.

"Quality and First Class Production Ownership"

I have two Powakaddy FW3’s, one in the UK and more recently one in Spain.
The FW3 purchase in Spain was a direct result of the excellent service and response I received due to an early guarantee issue with my UK trolley that was quickly resolved.
More recently and out of guarantee another issue occurred due to a shaft bearing displacement on my UK trolley.
When I inspected it and pushed the bearing back into its housing I photographed it after a simple fix and checked my Spanish FW3 in Spain when I returned and noted the later trolley was a different build quality.
I mailed Powakaddy Support with the photo and enquired about supply and prices for replacement bearings and gearbox as my trolly was no longer under guarantee.
A gentleman called James replied immediately and explained the reason for the change in build due to suppliers.
He apologised for my trolley failings and as a goodwill gesture at no expense has fwd the new parts and instructions to my home address.
This is quality and first class production ownership and Powakaddy have a lifetime customer for their product.
Well done.

"Powacaddy FX7"

Great products and a great after sales facility. My caddy car went wrong but was very quickly fixed at no expense to me. Support services are also first class. You can actually liaise with a human with a name when support is needed.

"Battery collected, repaired and returned"

My battery was collected on Tuesday and repaired and returned to me on Saturday and I would just like to say a big thank you to everyone involved for the brilliant service.