"A Very Happy Customer"

I was disappointed to see the one star reviews that have been left for Easipetcare Dartford as I have been using them now for over six years and (apart from the occasional grumpy locum) I have always received friendly, courteous, professional and importantly - being a pensioner - cost effective service.

They have always treated my dog (and me!) with care and consideration and both regular and one off visits have always been a pleasure.

I have used several different veterinary surgeries locally over the past 40 years and Easipetcare Dartford have IMHO been the best by far.

"Easipetcare Dartford Unhappy Customer "

Easipetcare Dartford Branch
Went to vets regarding my dogs teeth vet did not seem particularly interested examined my dog told me she had dislocated hip not true.
Told me needed to have blood test very expensive but was not told why. Gave me antibiotics and anti inflammatory medication did not know what for.
Then advise me to speak to receptionist regarding booking dog in for scale and polish.
The receptionist advised me half price for scale and polish so I booked the dog in. But no costs explained to me then on the day before she was due to go in for treatment received an invoice for £1200.00. Absolutely outrageous just to have scale and polish. I called the vets not very happy and the receptionist advised me the vet would call me back. I have sent 2 complaint emails (No response from vet No call back) seems this practice is only interested in money

"The different branches don't work together and Streatham brach changes vaccination policies during the course of the first puppy vaccinations"

The different branches done work together in a string of puppy vaccinations, which one is not told on the telephone when booking the appointment/ changes within the string of first vaccinations. Each branch has different time scales as to when each vaccination is to be administered, which is worrying. Streatham branch awful and
rude on the phone. Dartford brach all staff really sweet and friendly.

"Very unsympathetic"

Very unsympathetic, just had to put my cat to sleep after owning 11 years, couldn't get me out of their practice any sooner, did not want to ingage into a conversation ,only customer in there, took my cat ,go and pay your £265 at the reception, my empty cat basket reached the reception before me, horrible horrible place after earning £600 out of me in the last week.

"Fantastic vet"

We have been using this Vets for 12 years now. I have never had a problem with my appointments. The staff are always welcoming, friendly and approachable. We saw Antonio today, he is Fantastic!!! His knowledge is vast, he is thorough and easy to talk to. Nothing is too much to ask. We had two appointments for both our dogs for their routine annual vaccinations. I requested a chip check and nail trim and he did both with no problem and great ease. This vets also encourages people to self purchases items online as it's more cost effective for you. This is something that I really like about them. There is always a treat in the bowl to give to your dog afterwards which makes it feel like the right place to be.

"Excellent Customer Service, Excellent Vets, Efficient & Caring"

I have seen a a lot of different vets this year, Max,Diego,Bryan and a lot of the Nurses. My Cat has had an overactive thyroid and has cost to date @£700 but I am insured and on the 365 Pet Plan. I would not have a pet if I wasn't able to afford to look after him, but my Cat Mr Grey is pushing it a bit now!
I find the Receptionists, Nurses & Vets are efficient, friendly, caring, obvious animal lovers
and very approachable everyone always answer any questions I have ( and I usually have lots!). When I first took my cat to see them this year I thought he was going to die and was openly upset and everyone was lovely to me as tears rolled down my face. I have been at this practice since they opened in Kettering and would not change practices ( even if others may be cheaper). I had another cat as well a few years back Ms Bella May Grey and she died unexpectedly and I rang them crying and took her down to the Vets and they came to the car to fetch her as I was so upset. They were so compassionate and kind. Being kind is so important. I think loyalty may be considered by some as old fashioned these days and also affordability and loyalty are crushing opponents in these trying times. Whilst these lovely people are treating my pets with such kindness they have my loyalty. Thank you.

"Rip off prices"

Woodley branch - Friendly staff but be careful they charged us £51 for Carnural dog ear drops that cost between £9 and £11 online.

"Used to be a good vets and low cost "

Used to be a good vets and low cost , but not now , prices are too expensive, including consultation fee and any medication, we’ve moved to another vet ,, why when you’ve had a consultation of £61 and they’ve diagnosed the problem, you shouldn’t have to pay same fee for a follow up appointment, just to check your pet is doing ok , but no it’s £61 every time you go back for the vet to look at your pet for 2 mins ,,, too expensive we’ve gone elsewhere , we don’t pay another consultation fee , every time , anymore, only pay for meds if needed ,,,, shame but there just too expensive now

"They were really good at first but…"

They were really good at first but sadly this year felt let down by this practice..
Rang to get my dog in as really unwell, sorry nothing till next Tuesday explained he was ill but apparently no vets at practice to see him .
Rang another vet and was told with those symptoms he needs to be seen ,1/2 hour later at vets they told us he had kidney problems and a swollen heart ❤️ sadly 💔lost him the following day.
Good job I didn't leave him till the next Tuesday....👎

"My dog was terrified (generally is in…"

My dog was terrified (generally is in vets) yet managed this recent visit after initially getting very anxious.
Clinician expertly managed visit and offered comforting and expert care and advice. Staff are excellent. Basic good ‘down to earth’ care at reasonable prices.
Have been several times now and this high level of animal care is consistent.