"Great customer service and really quick…"

Great customer service and really quick response to problems

"STORM DAMAGE REPLACEMENT"

Needed replacement parts after storm damage. Easy to do, but had to buy ready-packaged quantities of all parts making the job much more expensive. Presumably it's not worth the company's while to supply what replacements are required.

"Some of the poles arrived damaged and…"

Some of the poles arrived damaged and in windy conditions 3 poles have snapped very quickly

"Really disappointing as I ordered in…"

Really disappointing as I ordered in March 2024 and no instruction manual was included which caused delay as we could not check for any items or assembly. When we finally received the instruction manual after contacting , we realised the roof was missing and had not been delivered.

After multiple contacts there was no confirmation of when the roof panel will be delivered as they were not sure if roof was in UK or Germany.

I now need to use the marquee again and needed to buy spare parts due to damage and have been quoted an extortionate amount.

I purchased the marquee for approximately £1500, which included over 100 poles. However, I have received a quote of £650 for around 20 poles. When I spoke with customer service, I was informed that the £650 price already includes a 20% discount.

"Great Company"

The Marquee was easy to assemble and take down, the delivery was also prompt. The marquee was good value and it looks more expensive than it cost. We also required a spare pole and this is being done efficiently from the company, excellent customer service. Very happy with our purchase.

"Quick delivery on the first order and…"

Quick delivery on the first order and clear updates on the second

"Great looking tent "

Great looking tent , not yet put up but has been out of the box to check if it’s all there, sturdy looking frame.

"Good communication and goods posted at…"

Good communication and goods posted at first opportunity

"The tent is terrible"

The tent is terrible, it ripped after 4 days. The cover failed where it had been folded for transport. The material it’s made from is cheap and nasty. I emailed to ask for a refund but was told if I read the description it says not tested for wind or snow. Should be taken down, who wants a shelter that they have to take down every time there is a small breeze. I now have a load of metal tubes and a ripped cover sat in a pile not to be used. Waste of £2000. Don’t waste your money

"Broken Tent, Very Poor Service "

If you live in the UK these products are not fit for purpose, and unfortunately I received a really poor level of service.

I recently bought a 12m storage tent. Firstly they sent the wrong parts and parts were missing, so there was a 4 week delay in putting the tent up, plus I had to chase the parts up on numerous occasions.

Once I had finally obtained all the parts I then put the tent up as per the instructions provided. The tent was up for 4 weeks, after which we had some windy weather which battered the tent, and nearly every part was broken, twisted and the material ripped, even with the correct tie down equipment installed.

I sent photos and description to the House of Tents and they were less than helpful. They claimed that the tent hadn’t been correctly built, (even though it was built in accordance with the instructions), and that they couldn’t help me any further.

Really disappointing, after spending £3,000 on a tent that lasted a matter of 4 weeks. When I contacted House of Tents there attitude was, you can buy replacement parts, but that meant just buying the whole tent again, as most parts were destroyed (bent, twisted, fabric ripped).

Very very disappointing level of service, the product is not fit for purpose, I warn any other buyers.