"Exceptional professionalism"

Exceptional professionalism, excellent customer support, and gracious accommodation and assistance to the customer.

"Cancellation experience"

Cancellation with Bay Alarm Medical services was easy and very helpful. The directions were clear, and the person on the phone was very thoughtful and kind, as well as thorough. This is consistent with our experience with this service from beginning to end. Each time there was a problem for my mother, they acted promptly and helpfully. It has given us great peace of mind.

"Excellent sensitivity .easy to cancel if not needed"

I had not rec'd the extended length straps for my mini. They had credited the cost back to my account so I called them explained the address problem they had and they are resending it. They were most pleasant about making notes to ensure it would not be a repeat problem. They enquired about my false alerts and I explained they happened when I throw the ball for my dog and bring my arm down quickly the wrist mounted alert is triggered. I just hold the button to cancel it and remind myself to lower my arm slowly.. I like the sensitive nature of it and the ease to cancell the non fall alerts. Very reassuring to know it is sensitive

"The sales representative was helpful "

The sales representative was very helpful and knowledgeable, he was professional and knows how to make customers feel comfortable to ask questions

"Exceptional Service "

Everyone I have spoken to has been very helpful. The gentleman that I spoke with today assisted me in making changes to my account and giving me details about the alert that occurred last week.

"It was quick"

It was quick, thorough, and complete. More importantly I could understand the person I was dealing with.

"It was relatively easy and polite"

It was relatively easy and polite

"I called to complain on how I was being…"

I called to complain on how I was being charged for something I didn't think I should be. The person I chatted with took care of the complaint right away.

"Abel was very polite and friendly"

I love Bay Alarm. They have saved my mom's life once and also helped her a couple times when she fell. Tonight Abel helped me and was very polite and friendly, very informative and answered all my questions, he helped me resolve my mother's issues with her necklace device, she has had same device for about a 2 and and a half close to 3 years and started having battery run down every few hours instead of couple days. Abel looked into the matter and decided the best option was to replace device because of battery issue. He helped me understand my options for replacement, and I just thought he was exceptional and so sweet and went above and beyond my expectations. If I was around him in person I probably would of give him a hug for helping me keep my mom safe. Thankyou Abel❤️👋🥰

"Roy helped me with a couple questions"

Roy helped me with a couple questions. Very polite and quick to get back to me when he needed more help with my question. I like that! Questions were answered.