"My experience was great"

My experience was great, helpful, kind, understanding and always making the customer feel good.

"DONT WASTE YOUR TIME OR MONEY"

I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.

"Shady marketing practices"

I can’t support a business that misrepresents in any way shape or form. I received a discount code for a flash sale with no mention of a limited quantity of discount. I purchased a few items and on the checkout it showed the discount was applied. When I saw the charge to my credit card, it did not include the discount. When I reached out to customer service, they said only 200 of that discount was available. When I went ahead and asked for a cancellation of the order only then did they offer $10 or a mystery gift. When I then said I want to cancel my membership they offered $20 ultimately that would’ve equal the original discount, but it was for a future purchase. FabFitFun does a good job getting customers not so good at keeping them.

"Customer service is prompt & courteous"

Customer service is prompt , courteous and knowledgeable. I have contacted before with a faulty product and they took care of me right away !

"Don't hesitate if you have an issue that needs to be resolved."

The customer support representative who handled my problem was very friendly and efficient. He had an agreeable solution within minutes.

"Long time member "

Long time member

FFF is like Holiday 🎁 gifts 4 times a year.

"Not worth the price at all"

Not worth the price at all! I customized my box and only got one of the things that I customized. The rest of the products sent to me are completely useless to me and are not worth the price that I paid. I used to have a FFF Subscription box a few years ago and I cancelled for the same reason, but I was hopeful that maybe they had changed. They have not. Save your money and curate your own products.

"Very helpful and friendly. Resolved simple issue with one call. Fabfitfun is the best"

Frankie was friendly and understanding. Resolved my issue immediately. Can't ask for a better organization than FabFitFun!!

"Great product and customer service!"

Love the product and the customer service is quick and efficient. Highly recommend!

"My issue was resolved promptly"

My issue was resolved promptly