"Excellent Experience"

Excellent Customer Care, great product offers and fun experience selecting products.

"Broken bracelet"

The crystal bracelet I received in my Winter box broke after wearing it for 24 hours. I went to the help chat feature and had a response that was friendly and had detailed information on how they were going to get me a replacement.

"The customer rep quickly solved my…"

The customer rep quickly solved my request and did what was needed.

"Customer service is terrible"

Customer service is terrible. It’s always a robotic response and you can never call anyone. They take days to get back to you. They messed up my summer box and completely gave me the wrong items and they did apologize and then by the time they got back to me, most items were sold out so they decided to add a box to my subscription. Next box comes around, usps tells me my address is insufficient and sends it back to FabFitFun. My address was not insufficient, but anyway I try contacting them to get my box in shipping. They take multiple days to get back to me and proceed to tell me an item from my box is now sold out. Where the heck did it go??? I was actively trying to resolve this but they took DAYS. I’m so over this company. I’ve enjoyed receiving these boxes, but it’s one of the most expensive and they clearly have some major work to with customer service.

"Questions answered, Problem solved "

I had an issue with my box and it was easily fixed along with a courteous and helpful agent on the other end. Very grateful

"I got the quickest response from…"

I got the quickest response from customer support and they resolved my problem by the end of the call. So glad to be back in the FFF FAM again.

"Not worth it"

I have been using FabFitFun since 2018, I live overseas because of the military and have never had a problem with shipping here until they started to use FedEx. Since July 2024, 5 of 7 packages have not reached me. All three are sitting at a distribution center in Breinigsville, Pa. the one has sat there since Sep 19! While I contacted CS, it has been a pain each time. I have to try and explain I already had a credit and that was what was used to purchase the box. It has been like pulling teeth to get the full refund value or credit value. I am more disappointed because I ordered things purposefully and then never get them. I think this is a scam, one box went to a warehouse and then just turned around and went back to FFF, no notification or anything. I have also had items added to my cart during a sale (after I had deleted them prior to the sale ending). It is like the website resets and puts items back in the cart without me knowing and then I am charged for those items, it is always a surprise. I will be cancelling for sure once my annual is finished.

"I love that I can text customer service…"

I love that I can text customer service instead of waiting on hold or searching through emails. She responded in a timely manner and took care of my issue. I have been gone for a while due to an illness but I’m back!!! I missed my FFF family.

"resolved the issue"

resolved the issue

"Though I decided against having a…"

Though I decided against having a subscription, I will say their representatives are incredibly knowledgeable,supportive,and helpful. When I am in a better position,financially, I will most definitely go back and sign up for a subscription again!