"Being honest "

I was asked to review purchase of watch and gave the facts but Samuels obviously didn't like my review and rejected my post.
Being honest is obviously what Samuels are not looking for

"So helpful "

I lost the back of a recently purchased pair of earrings. The young lady in the Arndale store was'so helpful and provided me with a pair of backs which were larger and easier for me to handle and was lovely and pleasant in her manner.

"Took my watch in for a new battery"

Took my watch in for a new battery, I’d been to another shop but they couldn’t get the back off the watch, but here assistant persevered and I’ve now a working watch, she was very nice and pleasant, both assistants were, lm happy to have my watch on my wrist again

"Warranty lacking"

My friend bought a necklace for Christmas for me. The chain broke and they said they didn’t do repair though recommended someone up the street in Chatham. The other company did put a ring in but it broke again recently. Assistant at Samuels said chain was not covered under warranty only the heart for the necklace. The chain is weak and they didn’t want to know. Surely in a High Street Jewellers anything should be guaranteed at least a year. Not helpful. What is the point of buying anything from there if customer service not dependable.

"Poor Quality product & awful customer service"

Bought a gold locket & chain from Liverpool One Store for our daughter for Christmas as she had just had a baby. We put a couple of photographs in the locket and noticed two indents on the face of the locket. We returned it and it was sent away to be repaired. They then phoned to say that they wanted £55 to fix this brand new locket. Unfortunately we couldn't return it as it was engraved, the damage was not caused by the engravers. The damage caused is because the gold is too thin and this locket was circa £400. Very disappointed and will never buy anything from Samuels again as they sell expensive cheap tatt

"Samuels Jewelers have some lovely items…"

Samuels Jewelers have some lovely items of jewelry. Great designs with amazing details. I highly recommended.

"Beautiful and great designs"

Beautiful and great designs

"a Casio watch"

Had a Casio watch,still under guarantee.not working,manager delt,with me as at counterwhen i went in to shop in elgin, paul green,quick description of issue,resolved in a very satisfactory manner thank you.

"Discriminate Arrogance…"

Pretty disrespectful and also discrimination From the Oxford Street store- won’t be back there again and wouldn’t recommend!

"Terrible Customer Service"

Terrible customer service from the man at the Pakenham store. Very rude, and offered little to no support for a warranty claim of a poorly made expensive product.