"Extremely bad company "

Extremely bad company as I’ve paid for an item which got lost at the delivery depot and I’ve sent untold messages as I had problems from the start as I had no tracking but then received and email with tracking and no emails since even though I’ve emailed over 10 time within the last 2 weeks and I’ve called the number over 30 times and it just rings all the time

"Scam company"

Scam company! Don’t expect anything as promised. Address in Australia is also bogus… it’s a ‘front’ building in an industrial estate that claims to house many businesses (all of which are dodgy like Cosy Nappers). Buyer beware

"Terrible broken product"

Broken zip upon first use!! No response to emails!!

"The worst company I’ve ever dealt with"

The worst company I’ve ever dealt with. Products arrive promptly but extremely poor zips (broken on first use). Customer service is non existent. I returned a faulty napper, no refund given, 8 emails sent to them begging for a reply. I would NEVER recommend them. Save your money and buy a HAPPY NAPPER

"0 out of 10!"

0 out of 10!
Absolutely awful customer service.
Bought 2 of the larger size for my sons for Christmas. One broke on the second use with the zip failing. Have been trying for a month to get a response to have a replacement but nobody replies. There isn’t a contact number to call so it’s just a waiting job on email. Just awful. Never buy from this company! Complete waste of money.

"DO NOT USE THIS COMPANY"

I would give 0 if I could. What an awful company. Ordered 3 in September £113.97 of order for it to never turn up. Numerous emails which have had either ignored or no help at all. Saying dpd are investigating. Luckily paid through PayPal so now started a process to get refund. Hope I actually do. Stay clear of this company like the plague

"Would give zero stars if I could for…"

Would give zero stars if I could for their customer service.
Ordered two cozy nappers for my kids at the end of November. Never received one of them and when I really contacted them about it, they told me the cut off had passed. I was abroad over Christmas/New Year and only realised that the second was not in the package when I got home.
Have had only one response and nothing since. Dreadful experience and unfortunately will not use or buy from the company again. Very disappointing as my kids loved them.

"Awful!!"

Awful!!! Zip broken. Sent emails and tried calling but no response! Avoid!!

"Do not buy from this company"

Do not buy from this company! Trying to exchange one of the bags for a larger one. Repeated emails sent to both email addresses. No response and left with a product that is no good to me and no refund! Terrible customer experience

"Mine arrived broken and I have emailed…"

Mine arrived broken and I have emailed and called but no reply at all. Shocking behaviour DO NOT BUY FROM THEM.