"Chalet La Breche - Feb 2025 - Fantastic Experience"

We had a group of 14 people stay at La Breche in early Feb 2025, in Alpe d'Huez. The chalet hosts were brilliant, the UK and overseas team were amazing. Really delicious, filling food, plus great amounts of wine. Ski in ski out is literally that - some other companies advertise it but you still have to walk 100m with your skis - not this chalet, it's literally a 10 second walk from the front door to the snow.

We didn't encounter any serious issues during our stay but if we did have any, we'd have been in good hands.

"Great ski holiday with Inghams."

Great ski holiday with Inghams.
Great rep in resort (Ortisei). Smooth transfers and efficient and polite staff on TUI flight.

"Great ski trip to Austria"

Just back from a ski holiday in Austria which was excellent. The transfers was efficient, the hotel was better than we expected, food was good, and the place was spotlessly clear.
We didn't need much support from the rep, but the couple of questions we had the rep was able to help us with immediately

"First time in over a decade that we…"

First time in over a decade that we have used Inghams, and we have to say we were pleasantly surprised.

Staying in Tignes, chalet Arroles, the staff were great, even though they swap staff more than other organisations, they were all good.

The food and wine offering was better than expected. The chalet was comfortable, nice big bedrooms and views (being on the edge of town and the lake).

The only change to the chalet they MUST make is; room 6 has a small ledge as you approach the door from inside, it’s likely to catch you and I spent the week with an expanding bruise on my left foot, thankfully it had no impact on skiing, but a simple quarter round moulding. Rather than a sharp square would be better, a slope better still.

But where Inghams excelled was crisis management, we left on the day of the N90 rock slide, the 90 minute journey to Moutier took almost 8 hours, obv

"90 years experience - of what ?"

I expect more from a company who claims to have 90 years’ experience. Our journey to our destination in France was impacted by a landslide. After landing in France the communication about the incident was zero. Your representatives were not prepared in anyway on how to manage an emergency situation and how to update customers. They had to be chased for updates. As a company you should have had a plan for such circumstances. If individuals were able to find accommodation and a way to get to the resort then so should Ingham. In fact you should have been a step ahead of everyone. You were not prepared and even there were no plans on how to ensure your customers received assistance of receiving food and drinks. I had to buy your staff food and drink as they were desperate for sustenance. You should have at least provided suitable accommodation to women and children. At the emergency shelter your staff huddled together and I received a blanket from a fellow passenger and not your staff. The food provided by the Red Cross was the only sustenance received. We received little in way of dinner or breakfast. The arrangement at the emergency shelter was all managed and handled by the Red Cross and the French Police. Again no communication from your staff. The following day I had to chase your staff for updates. The individual I provided food for at the Airport told me “I am no longer dealing with you and you need to chase another person". Your staff criticised the French drivers for not keeping to time and blamed any lack of certainty on the situation on the French drivers. At the Chalet the situation did not improve. For most days we only had one host looking after us until I made a formal complaint as I felt the way you were treating your staff was poor. Your so called Resort Expert was mostly absent which meant your staff were not receiving the necessary training and hence many things regarding hygiene such as not handling mobile phones or touching parts of their body, licking fingers whilst cooking, keeping the chalet clean etc. were not followed up on. After my complaint two day prior to our departure we had the resort Expert appear on the scene and two hosts working together during meal time which meant they were able to act as hosts rather than caterers. I had decided not to make a formal complaint however; I believe you needed to receive an honest feedback in order to understand you have real issues with your operation.

"Absolutely amazing experience !!!!"

Absolutely amazing experience and service from all the team at Yllas. Travelling with someone with mobility disabilities, the team were there every step of the way. A special shout out to Louna and Carl too who was so helpful.

"Levi Finland ski week "

Just come back after a week skiing in Levi Finland
Highly recommend booking through Inghams
I have used and booked through them before
From first enquiry regarding accommodation before booking to found the phone team very helpful
Was very happy that there was a log fire in our apartment and they did confirm that there would be but you never know till you arrive
The whole process from team in UK ti team in Levi brilliant helpful and highly recommend
You would not be dissapointed

"Worst ski holiday experience ever "

Arrived at Chambery 1/2/2025 for a ski holiday in La Rosiere France at 2.00 pm got to our coach and was advised that a landslide had occurred at 10.30am and the coach journey would take a little longer than usual so instead of 1hr45 mins would take approximately 3 hours and so we were given 1 packet of crisps and 1 bottle of water each.
10 hours later and having had nothing to eat we reached Mountiers at midnight where we were supposed to get our minibus to resort however there was no transport there and so we got put in a gymnasium on camp beds supposedly to sleep for the night , there were lots of people there and only one toilet and still no food and so we were told by Inghams reps that the police had banned anyone from travelling to resort but found out that this was not true as other people had gotten a taxi and so because we had ski lessons booked for the following morning which we had paid for along with our ski passes we decided to arrange a taxi ourselves so extremely hungry , anxious and exhausted we got a local taxi at a cost of €300 for 1 hrs journey and arrived at our hotel at 3am some of the people who stayed at the gymnasium which the Red Cross arranged did not get to resort until after dinner the next day so missed a full days skiing .
Then on 8th Feb for the return home we were picked up at our hotel at 4.50 in the morning for our flight at 3pm the same day the reason Inghams told us was that the roads might be very busy even though the landslide was now cleared and road repaired and open also there were guests on our coach whose flight was at 10am so they clearly didn’t have to leave resort 10 hours early and for a 1/34 hr journey
We then arrived at Chambery airport after a stop at 7.30 am and had to wait 8 hours in the airport which is tiny for our flight at 3 pm .
All the way to and from resort we were offered 1 packet of crisps and although the Landslide was clearly not Inghams fault they were fully aware of what had happened on our way to resort and rather than put us up in a hotel they let us sit on a coach for 10 hours with no food and on the way back packed us all on a coach 10 hours early to save money again with no food
Inghams is an absolute disgrace of a company and I would strongly advise anyone hoping to holiday with Inghams to think twice as they treat you no better than cattle.
I could go on and on about the failures and inconsistencies regarding information from the reps and also the outrageous unsafe and scary situation this company left us in .As regards us being reimbursed for a taxi they were duty bound to supply we were told no and to try our own insurance company furthermore one of our group had a number of medical conditions and this was ignored.

"First time using Inghams, excellent holiday at Äkäslompolo."

First time using Inghams, a great time in Äkäslompolo at Yllas and the staff on the ground were superb and the icing on the cake so to speak. All organised excursions slotted together nicely giving us time in between to explore and enjoy the winter landscape. The cabin was very warm and snug and the supermarket not too far and using the sleds, easy to get the supplies back. Though in the main we ate at the hotel, great food, and the local eateries, also great food.

"On The Fence This Year "

Week in lovely Obergurgl…great snow, skiing conditions and facilities. Hotel Austria was really so fabulous and utterly exceptional in every way .. accommodation, staff team, food and wine wonderful and Spa just divine. Location to slopes perfect.
BUT travel arrangements less so .. inability to pre book plane seats with new system charter flight - massive stressor as nervous flier and consequently ended up at worst place EVER on plane…very back of plane both journeys. Check in teams say they cannot change seat allocations either. Transfers not nearly as efficient or organised as many previous years with Inghams, late arrival to Innsbruck on departure .. not enough time allocated for coach journey from resort ..completely chaotic at check in desks, no reps on bus on either journey to and from resort - this is a big factor for clients! Reps however are always friendly, helpful and available in resort (if needed) but Inghams can do far better than the experience we had this year with transfers to and from resort and the situation in not being able to pre book plane seats on this specific charter flight was also a first, having used Inghams for many years. The latter debacle with plane seating more than anything will determine our future custom as loyal Inghams clients. Unlikely to continue with Inghams if they continue to use charters with no guarantee of seating positions.