"Would rate 0 star if there any."

Would rate 0 star if there any.

More than a scam company that ripping customer for termination charges that even is messed up with their own system portal. showing fake / wrong contract end date and wanted user to pay for it.

worst of all, when their customer service cannot answer your enquiry, they either ignore your multi email or HANG your call.

Randomly can have maintenance without notice / inform. sometime even on peak hour / working hour. and they just kept quiet.

When they got shit network they blame on the Asus gaming router which provided by them.

Strongly suggest to stay away!

"ViewQwest has been Terrible Communication and Service Reliability…"

ViewQwest has been extremely disappointing. There’s a complete lack of communication between the company and its customers. Server maintenance happens without any prior notice, and when the service goes down, there are no updates at all — you're just left guessing. Their social media channels are practically dead, with no useful information posted when issues happen. Yet somehow, they still have the cheek to keep advertising their promotions like nothing’s wrong. Absolutely frustrating and unprofessional. Customers deserve better.

"I would rate this zero stars if i…"

I would rate this zero stars if i could.

Imagine paying termination fees just because their network service is so rubbish, and moving to another provider. That is how bad it is, and that is what I'm doing tomorrow.

The network has been sketchy for the past 2 weeks and i'm absolutely fed up of ViewQwest. They are a shit network provider. Please do not use them.

"If there's a zero I would rate this…"

If there's a zero I would rate this unscrupulous company that. Avoid this company at all cost. Try it n u will know..by the time I hope it's not too late for u to switch company. Customer service horrible. Not customer oriented at all. They would rather lose a long term customer just to feed their own ego. Hope this company won't last long if they don't improve themselves.

"Its super duper lousy provider"

Its super duper lousy provider. Very lag and have to pay a huge fee for them to come over your place to have a look at your installation issue or slow wifi, compared to singtel its free. please avoid using this provider.

"bad experience"

4apr2025.
horrible. Submitted termination request in the website, phone call come in and ask why leave and try convince me to stay. i say i dun wan, she offer 1 month free, and i dun wan, she bargain, say give 2 month free. Ape Lanjiao? pasar malam ah ? then when i confirmed that i want to terminate, attitude changes. all the question i ask, she throw to customer service, ask me go call another number.
Lmao commision no more ? sound pinoy and hard to understand.

"The service very bad"

The service very bad. Company should send your guy to attend service customer course. I have yet to sign and there is one guy called Clifford Zhang WA me.
He never explained properly and ask customer to go ahead if online plan is better than he provided. Indicated text like, “isn’t it the same?” (Meaning plan is the same) If it is the same, then the difference will be your service, if u want to achieve your KPI/commission. In addition, do I know you? U text omg. It is an irritating to me, who the hell you answered a customer with OMG???

"predator beware."

predator beware.
got a new card number and did not update it. just nice was overseas and also did not realise wifi was offline till i got back 2 weeks later and hit with $80 reconnection fee.

like many others have said here the customer support is non existent

"First of all i did pay my bill few days…"

First of all i did pay my bill few days late which i always do it and nothing happen like this before, so they decided to deactivate my broadband and when i called them up, this guy told me that they can waive it off cause it was my first time get suspect, but little did i know from where which i cant take it, i have additional bill in my account without them to update me that they have change the policy or whatever shit! Recently had an issue with them and they insisted me on paying the reactivation fee when already paid the bill. Requested them to check and waive and they still insist on paying and is system bounded they can't do a thing. Their service standard now is so bad! And plus i even upgrand my plan and have two broadband at home but due to this stupid matter when they deactivate my account, i can only use one broadband out of two! Technical site cant solve the problem. They called me from 6pm till 930pm still cant solve the problem. Even try to email them even if i need some extention time to pay my bill, they only get back to me for so long. I would not recommend this broadband company to anyone. They dont even deserve any star at all !

"Their helpdesk now useless"

Recently had an issue with them and they insisted me on paying the reactivation fee when already paid the bill. Requested them to check and waive and they still insist on paying and is system bounded they can't do a thing. Their service standard from good in 2018 now is like SH!T.