"Company wayang kuat tapi service macam kayu"

i am paying for 50mbps but what i get is 1mbps. When I called they never answer, waited for 30 minutes. I sent emails and they never reply.

Dont trust this company either in singapore or malaysia

"Worst customer service I had ever met"

Worst customer service I had ever met. No response from customer service, keep dragging my problems and keep pushing to others (higher authorities) keep blaming the agent and said that maybe they do not know? What??? Really regret switching from my current ISP to viewqwest. Wake up your idea, viewqwest

"Catastrophic technical support"

Catastrophic technical support - unable to get their one voice to work properly - either no calling is possible even to local numbers or the IDD calling does not go through. Extremely Long waiting times to access someone at their tech support and no follow up - internet speed is also only a fraction (less than 40%) of the advertised speed. Overall not recommended and regretting having switched from my previous provider.

"VQ Customer Service sucks!!!"

VQ Customer Service sucks! They scheduled to install my broadband internet once on Jun 23'17. However, 1day before installation date, VQ contacted me to inform on their inability to meet installation date. No new install date was offered. After much expedite, VQ committed to a new install date - Jul 06, 9 am-11am. This time, they simply did not show up?!!! No advance notification, nothing!!! Still waiting for new install date from VQ.......😖😖😖

ViewQwest Customer No. 00025463.

"Great!"

Great experience! Would strongly recommend.

"ZERO techonical support"

We subscribe to the 2Gbps fibre broadband. It has been 4 months since I first contacted the technical support team re the connectivity and lagging issues on PS4 online games after the migration in Oct16.
No one in the team seems to be able to resolve the issue. And worst of all, no one seems to be following up on the case. Everyone is just hoping that they are not the next person on shift to pick up the call. I need to explain the problem to a different person every time.....put on hold.....line cutoff.....call again......explain again.....put n hold again.....line cutoff again.....

"Worst Internet Service Provider in Singapore"

Regretted switching to them 6 months ago. The worst experience ever since started using them. Internet speed never even reached halfway to what they claimed to provide when using ethernet, and always disrupted over wifi, to the point that I have to use my own mobile data just to access the internet. Technicians who came down also cannot solve the issue properly. Better off giving your money to the other internet service providers than Viewqwest.

"Dont trust their enterprise services"

I have 42u Colocation with them but their network they provide have many outages. Service Account Manager Vjay keep twisting his words and make me sign more services.

"Taken For A Fool"

On 12 Aug 2016 called in to inform of a red blinking light on my modem. Initially was thinking that its was due to my one month outstanding however aft checking was informed that service would be as per normal and the billing department would get the technical support team to call with regards to the red blinking light.

Waited but received no call from them so decided to call directly to Technical Support. Surprisingly my call was picked up within minutes. Technical Support busy? I doubt so. So then I informed about the red blinking light and was told that they will get the onsite technician to call and make an appt. Until the next day there was no call so followed up again as require the net up for work and business advertising. Fancy a customer having to chase aft them and not vice versa. Again was told that they will get an onsite technician to call and make an appointment.

By then for a moment my modem resumed and internet was back online for a few minutes. Then I realised that it may be because of the cable on their server end was taken off port causing the red aka no signal sign. So again no onsite tech called.

Following day being angry with the down time and taken like a fool, I called again and informed that this issue will be forwarded to the police if the down time continues until the end of the day. Miraculously after ending the call, my internet resumed without having an onsite technician to come down.

Today, 16 August 2016, service was down again from day til I returned home around 1735hrs. No red blinking light nothing. When I turned on both modem and router, was happily surfing the net for about 20mins and the internet simply just went off. All indicators on router and modem are as per normal when there is internet, only that now I cant surf. They had simply changed the network setting and again treating me as a fool.

Called direct to their Technical Support hotline, guess what? Expect a template reply and I did receive just that....sir I will arrange an appointment tomorrow for an onsite technician to visit you. For any person running a business, time is always money. Im counting the down time that I suffering now until they rectify the problem, without having to pay a visit.

A thinking that comes to my mind, the modem...the router....are those refurbished products that they really need to come down and have a check on it? Or are they just buying time? DO NOT BELIEVE the good remarks there is...for all you know its just a cover up. Im only going into my 3rd month with them and I am going through so much inconvenience. Extremely disappointed with the Technical Support as well as the internet service provided. Spread the word.

"BAD SERVICE. STRESSFUL"

After signing a contract with them, they give ZERO updates and reminders, and any attempts to contact them is met with their irritating answer service.

Installation happened on time, with a very competent technician. However, after the technician left, the connection cut off. I presume the head office gave the technician some temporary connection methods to allow them to "show" the customer that it "works".

Attempts to contact any member of VQ was met with their same "disappearing act" method of avoiding any contact with the customer. After 46 calls to their "24/7 technical hotline", I reached one guy, Calvin, who said that he would investigate and call me back.

He only called me back 7 hours later (at 11pm) to ask me to check if I could confirm the service was working for me.

Currently it is working okay, but based on the overall experience, I cannot say that VQ is worthy of keeping their promises.