"I have had three therapists cancel in…"

I have had three therapists cancel on me. The first canceled less than 24 hours before the visit then the second one canceled after I waited in the virtual waiting room for 15 minutes after my appointment was supposed to start. The third one had some one come on to say she was running late and did I have any questions? The person then immediately left before I could respond. Then the provider canceled my appointment 10 minutes after it was supposed to start. This is absurd. It happened again for a fourth time and YES I did reach out to them and was told it was “passed on” and that they would get back to me. Guess what……. THEY HAVE NOT GOTTEN BACK TO ME.

"Christina M George treated me so rudely…"

Christina M George treated me so rudely that it has provoked mental anguish and my quality of life to go down over this last month. From the start her camera was off and was showing her impatience’s by cutting my sentences off short. Then told me they don’t offer referrals after I had called and got a confirmation from someone on their help line I could.
Lady made me cry from the attitude she was throwing despite telling her I was suffering. From anxiety and depression and that she shouldn’t speak to people that way because you don't know of someone is suffering or not.
She inevitably hung up on me when I declined further service from her taising her voice, trying to talk over me again. She clearly lied on my exam notes saying I was upset they wouldn’t offer me service knowing if see them.
I was so upset about being ridiculed about not knowing the difference between a referral and an order despite NUEMEROUS previous doctors stating the same and being told only 30 minutes ago I could request both a referral and order by the Live Health Online questions line.
After my meeting with her, I immediately called the Live help online phone center still very upset. They said they’d call be back with “a level two customer service rep” and that was over a month ago.
Michelle shouldn’t be a doctor since a wolverine has more consideration for others and Rachel who took my complaint request was ultimately a complete let down. Not to mention the first caller who claimed I could get a referral in the first place.
This service feels like a complete scam to take an easy $60 to tell you they sky is blue.
I get this service through Blue Cross and they make it incredibly hard to see any doctor and this is supposed to be my convenient way to get help. But Ive decided to ignore my worsening physical issues just to avoid spending any more money on Blue Cross until I can change insurance companies. It’s better than another quack doctor.

Edit on June 25th: I wanted to add, that after that experience immediately I called Live Health Online and asked to make a complaint.

I got a ticket number and everything.

They never called, emailed or even attempted to communicate with me at all about my complaint after following the necessary channels. I wanted to add that after seeing the pathetic apology comment they left in this review. How about actually responding to comapint tickets instead of telling me to email you guys again. That’s the kind of redundant treatment to expect from Anthem.

Anthem and Live Health online are truly two horrible companies and have negatively impacted my quality of life and have caused me GREAT distress. They have opened my eyes to how horrible our healthcare system treats us. $300 charged for an office that told me they took my insurance to poke my knee and to tell me the obvious. And $10 appointment with the quack Christina, just to be ridiculed. That’s what to expect from Anthem and Live Health Online.

"I thought this would be a good…"

I thought this would be a good solution, but it really isn't. There's no way to contact my doctor through this app. My doctor just simply... doesn't accept messages. I can't reply to his messages, I can't message him. I've been having problems with my medication for a month and my next appointment was scheduled for the end of next month, despite being suicidal and having a lot of issues. But there's literally nothing I can do, because there's no way to contact him about it. Then I get a message that my appointment was just cancelled with him. No reason. No reschedule. Just cancelled. They really couldn't give any f--ks about you.

"I am in severe pain with an abscess on…"

I am in severe pain with an abscess on my finger. The doctor spent less than a minute with me but still charge me $60 for telling me to go to the ER I asked for a pain relief medication cause I know I might not be able to go to the ER and he said he does not describe oral medications what the heck? I am in such tremendous pain no I couldn’t go to the ER because I don’t have enough co-pay. I will get a refund am I not? Because it says they’re in the statement that he prescribe me something that we have discussed really!

"This company is very fast at delivering…"

This company is very fast at delivering your product, I was surprised to get my package so fast.

"Dangerous Incompetence"

I saw Mark Durfee for a skin rash covering 1/3 of my face. I'd been to an urgent care, treating it with a topical fungal cream for 7 days, but it was getting worse, so was now on an oral and topical antibacterial. Durfee told me to scrub the scabs off my face and after my objection sighting the healing skin underneath he reasoned it is "just dead skin" then proscribed me a topical and oral steroid. On a gut feeling I didn't follow any of his advice. After seeing a dermatologist at Beth Isreal Hospital they confirmed peeling the scabs would have exposed the healing skin and put me at risk for further infection and taking the steroids would have lowered my immunity and made it easier for the rash to grow. What's scarier is I went to leave this review on his account to warn future patients because he could have made me significantly sicker and there is no option to leave a review. How do all the doctors have 5 stars if I can't leave a review anywhere?

"Great Dr. visit on-line!"

I just completed my online doctors appointment with LiveHealth and Dr. Sunil Desal. Dr. Desal was wonderful! He was professional, friendly and kind. Dr. Desal renewed my prescriptions and provided helpful information which was thorough and easily understood. I am very pleased with the service. Thank you Dr. Desal.

"As of right now I’d say terrible…"

As of right now I’d say terrible service. If you actually help this is not the service for you.

"This is not a site to use if you need a…"

This is not a site to use if you need actual medical care. The Dr. used the same cliche "we don't prescribe oral medication", pardon me what did I just pay $60 dollars for? If I had $250 I would have went to an in person Doctor.

Don't bother, I feel completely tricked.

"Untrustworthy"

Probably the worst customer service I've experienced. I went on this website to see a therapist. First appointment was rescheduled out of the blue and then after filling out a required questionnaire before the rescheduled appointment, my appointment was cancelled by the system just because they are so against one of my past diagnoses that I answered in the questionnaire. I sent a message to that therapist clearing it up and then she responded that she gets it but to go see another therapist. Such a waste of my time and I feel so discriminated. It really does seem like they don't care about customers at all and only care about what benefits them. So I'm sorry I trusted this site.