"DO NOT EVER PURCHASE THIS TRAVEL…"

DO NOT EVER PURCHASE THIS TRAVEL INSURANCE!! It took 7 months for RedSky to decide to deny my claim because of a “pre-existing condition.” Who would book a vacation they knew they couldn’t go on because they had to care for their mother round the clock after her surgery? And what took so long? Back and forth with the doctors office and leaving me out of the loop. Worst experience with travel insurance ever. I’d give zero stars if I could.

"The process was solid"

The process was solid. As long as you have documentation, aiding your case, to exercise the use of the insurance and you submit all documentation, the process goes well and the Red Sky Insurance team is great to work with. James-

"I want to thank Jennifer at Red Sky for…"

I want to thank Jennifer at Red Sky for her assistance in this matter.The hardest part in the whole process was obtaining an actual credit card statement w the initial transaction.

"Red Sky came through with a full…"

Red Sky came through with a full reimbursement for our canceled family celebration due to COVID. The reimbursement took about a month which was fine. But it would have been nice if we could have had some kind of personal contact. All contact was instructed to be online in a claim form. I reached out and spoke to different customer service reps, however, it would have been nice to have had a specific assigned rep to talk over our claim with and discuss the complications we were going through.

"Insuring a skiing season pass (A+)!"

When I turned 64, a friend of mine had a skiing accident and could no longer ski. She was very happy with Redsky’s reimbursement of her IKON skiing pass. From then on, I always bought Redsky’s Ikon ski insurance. This past April, I had a medical emergency, and was advised by my doctors to not do any physical exertions until my situation was resolved. Redsky stepped in and returned the full amount I had ‘invested’ on my 21/22 ski pass. I will definitely continue to insure my travel plans with Redsky.

"They try hard to refuse you your money"

Although they finally settled the claim they made us go through many phone calls and emails to settle. They first denied the claim. after many phone calls.After filing a dispute there were more emails. Finally I talked to someone who told me the claim was denied because the physician form was signed by a PA not a doctor. They could have told me that 3 months before. It was a lot of unnecessary work to get back my money for a valid reason.

"Trip interruption"

We had to cut our vacation short by five days, and we applied for a refund for that portion of the vacation. We were contacted immediately and helped get the process started. The agent kept me informed on what we needed to do and was very helpful. We received our refund today.

"Prompt support"

Prompt support. I always get quick responses from customer service.

"Lift Ticket Reimbursement"

Thankfully I purchased trip interruption services for our family ski trip. One of my daughters became sick and tested positive for Covid while in Steamboat so she was unable to use her lift ticket. I was easily able to file a claim on line, upload supporting documents and Red Sky kept me informed every step of the way. I am confident the electronic transfer will occur as indicated within 2-3 business days.

"Could be more simple!"

Could be more simple!