"Medical Issues"

We had to cancel our trip because my husband had a stroke. After reading some of the reviews I wasn't feeling very hopeful about receiving a refund. I sent in the appropriate documentation from our doctor and received a refund approximately a week or so later. I was pleased with the speed of the refund.

"Very pleased"

Very pleased! We had to cancel our trip at the last minute. So happy we had the insurance. Will always have the insurance. Outstanding company!

"I booked vacation several months in…"

I booked vacation several months in advance, it was suggested I purchased the travel insurance for unforeseen incidents, I was packed and ready to head to my destination, when tropical storm Claudette was deemed dangerous for travel, I filed a claim with Red Sky and was denied, I appealed and was denied, I appealed again with several articles regarding Claudette and coverage listed in policy and was approved, I don’t think it should have been denied to start with, but I am very thankful that it was finally approved.It made me wonder why buy travel insurance.

"Quick refund on my situation"

Quick refund on my situation, next trip will buy insurance again through Red Sky

"The Red Sky reps were very courteous…"

The Red Sky reps were very courteous and informative in our telephone conversations. We did our claim by mail and the reps were very helpful in explaining the process and time line. All in all a positive experience for such a sensitive and an important situation to our family.

Sincerely,

Peter and Pamela Barile

"Satisfaction"

After satisfying the requirement of specific supporting documents, which took longer than I realized it would, RedSky refunded me the full amount of my claim. Thank you, RedSky!!

"First I appreciate the vacation payment."

First I appreciate the vacation insurance reimbursement payment. However I am disappointed that I contacted the Agent of my account four times. Twice by email and twice by telephone calls leaving message both times, From beginning of my contacts it took over two weeks to get a response. All four communications were of inquire about what other information was needed and how could I help. For my experience, I always found responding to a customer inquires was a necessary courtesy.

"Documented mental health incidents aren't covered"

Mental health incidents aren't covered. After 1 month of no responses, they finally responded that the guest of honor who had/was still having a mental health crisis would have to get their doctor to fill out Red Sky paperwork. I offered to provide documentation from hospitalizations, involuntary commitments, police reports, and everything but this guest refuses to acknowledge they have an issue so they won't get their doctor to fill out paperwork. Red sky offered no alternative. It was really a waste of hundreds of dollars and I'll never use them again

"Many many thanks"

Many many thanks. Good services

"Need better communication"

Bertram was super helpful (I had to call 3 times for help). However, once the claim was assigned to an adjuster, they never communicated with me. I left one VM and sent 2 emails - nothing. Then about 2 weeks later I got an email saying our claim had been paid and the next day it was deposited into our account. So the claims part was good but the communication was not. Was completely in the dark about the status of our claim until it was paid. Tried to check the status online and it always came back with “unable to find your claim”.