"Disgruntled customer! "

I have a weekly digital subscription of Take a Break. Most weeks without fail it does not get updated on the app, with only the last weeks issue available (if I even got the previous weeks at all!).
I am persistently emailing Bauer media and reporting the problem. I’m told time and time again to delete and reinstall app, log out and back in, however this never works and I’m left again waiting days, sometimes weeks without the latest issue.
It is a persistent problem, time and time again.
I really don’t know what else is to be done about this as I repeatedly email Bauer and no fix or resolution is ever found to prevent this happening week on week.
Great magazines and Bauer really need to sort this problem out.
I’m a most disgruntled customer to say the least.
And … no I still don’t have this weeks issue that should have landed yesterday.

"Order Failed Again"

I have tried several times to place an order for Rail Magazine. Each times after I enter my details, including my bank details, the response is Order Failed.
Their customer service is rubbish.
They appear to be not interested in selling magazines.

"Loss of access your digital content if you cancel your subscription"

So, I subscribed to Ride Magazine for many years, initially receiving a printed copy but then moved to digital content. I cancelled my subscription given the prevailing economic conditions. At this point I lost access to the many years worth of digital copies of the magazine I had purchased. Having reviewed the T&C's it now states that access will be lost upon cancellation of the subscription, this I believe has been updated in the last 12 months. I find it very poor that access to copies of Ride that I have legitimately purchased is no longer provided. I have subscriptions to other digital media that I have cancelled the subscription for however, I have retained access to content I have purchase. I really feel that this practice is unfair, after all the don't ask for the printed version back!! (OK I'm being facetious). I'm sur there will be argument about cost of maintaining an account for non-scribers but really is this justification? I certainly wont be renew a subscription in the future if this cause in their T&C's remains.

Looking at the responses to other reviews I don't expect a reply and if i do it will be a bog standard response. This Kind of sums up the company's attitude toward its customers!!

"Trail magazine is 5* but the…"

Trail magazine is 5* but the subscription process of great magazine is shockingly bad.

"This company took money without consent…"

This company took money without consent during a TRIAL period. My husband signed up for a trial of a Bike magazine 3 issues for £5. Along with Ride magazine, same offer . He only has received 1 trial issue so far then they took full money out of the bank during this trial period. Never before has a magazine company ever taken money during a trial period and effectively signed up to a subscription without consent and I have had a lot of subscriptions over the years. I called them to be told they take payment in advance of the trial period to avoid a lapse in membership. When I disputed this I was told it's in the terms and conditions? Where??? I looked at their terms and conditions and could not see anything at all that was obvious. They have refused to refund even though our trial period has not ended and we have not received all of the trial issues but they have taken money out for a full subscription. The agent was adamant that no refund would be given. I have written to complain and will raise with this Paypal to get this money back and Trading Standards will also be informed. This company needs investigating 89% 1 start reviews is shocking. Update: PayPal upheld our complaint and refunded our money in full which was taken out of our account unauthorised by this company. They should make it crystal clear you are entering into a full subscription not a trial!!!

"Quality Magazine "

The magazine is great - articles are interesting - it's a must for anyone who loves classics

"Abysmal...!!!!"

Abysmal...!!!!. Took out a subscription in May 24, had 2 emails telling me they had my money. Nothing about when the first magazine is due....!!!! The only information was about first "collection" being after 17th June 24.

End of June & nothing so I call. Your First Magazine will be AUGUST. Then to be told we can't give a refund....!!!!!!!!!

Robbers, avoid like the plague. Go to your local newsagents & order from them, this lot are shysters.

"When will the issues ever be resolved, POOR POOR POOR"

over a month ive been subscribed, over two weeks of which the portal has been, being upgraded received the following. They are just not interest NO telephone number support just a number to take your money. If you email support you have a minimum of 24 hrs wait with no help as below

Dear Mr S,

Thank you for your email.

I am extremely sorry for all the inconvenience that has been caused with our online customer service portal currently having a system upgrade.

We are working hard to fix this for you and we will notify you once this is up an running.

In the meantime, if you do require any further assistance with your subscription please do not hesitate to contact me.

Kind Regards,
Rebecca


update in reply to comment from Great Magazines
still unable to create an account still says systems maintenance. Messages advising this and also being offline for a long time are often as a result of a data breach

Regardless of the comment below they are not interested in helping

"Beware this company: they will charge early"

Took a trial period with trail magazine, which I enjoyed. It's a shame they are using great magazines/Bauer as I will not subscribe again. payment was taken weeks early, well within my trial period. I reached out and asked for a refund, and they declined citing incredibly shady practices and not being consumer friendly at all. Their subscription management portal is intentionally always 'down for maintenance'. Steer clear of this company.

Just to add - if you paid by PayPal and dispute this company, Paypal will rule in your favour and you will get refunded. Don't accept it Bauer offer 'no refunds'.

"Scam company"

Scam company! Ordered 4 magazines for £2, only received 1 and they have just taken £27.50 out of my account. Tried to cancel but they have no record of my email address. DONT RISK YOUR MONEY WITH THESE CRIMINALS! Reported to my bank for unauthorised payment