"DO NOT USE THIS WEBSITE!!!!!!!!"

Very disappointed. I ordered a Radiohead collectors magazine AGES ago. I never got a confirmation email and I thought I’d just leave it however after 2 weeks it still hadn’t arrived so I thought I’d email and ask. They said give it up to 10 days and there were delays already?? I left it another week or so and it still hadn’t arrived so I thought to give a call. They told me over phone that they had a spare copy and they would sent it to me as a replacement. I just received an email from the company telling me they actually don’t have a new copy and it was “false information!!!” I’m very angry as I waited so long. I apparently will be getting a refund but do NOT trust this website. I only saw the reviews after and I now feel silly!!

"No digital access"

I have subscribed for 15 years to print and digital. They stopped access to the digital editions and then stopped all acces to past editions as well. Never use. Customer service must be based overseas - latest timed response arrive at 09:38 and earliest was 01:50.

"Do NOT USE THIS COMPANY"

Do NOT USE THIS COMPANY! If I could give zero stars I would. My husband signed up for a "trial" offer of 3 issues for £5 for Practical Classics magazines. He only received 2 before he was charged £30 on a recurring payment. On querying this he was told he had signed up for 12 months and couldn't cancel. Absolute scam company

"Terrible company "

Terrible company to deal with. I signed up for 4 issues for whatever price it was. That was last June. Now they’re saying I signed up for a year which I know I didn’t. Terrible to get out of the subscription. I’ll just cancel the direct debit though so they can sod off.

In response to your response I’ve already emailed you and just get pretty rude and too the point replies. You put me on auto renew. I didn’t ask for that. I’ve cancelled my PayPal payment and will quite happily see you in court if you pursue me any further. I did not sign up for 12 months. Look at my name above and it was a ride magazine subscription

"Terrible customer experience with no loyalty to customers"

I recently discovered that my monthly paid subscription to Empire had been paused at no notice because it had been "returned as undeliverable" (not that any other post has been unable to find a very visible house with a great set of postal staff).
More than 30 emails later, my subscription "has now expired" despite being paid monthly for 3.5 years, and they are refusing to reinstate my monthly direct debit. Instead they're insisting on annual payment, at a per magazine price that has now doubled.

Clearly this is a very naked attempt to inflate prices with no thought for the customer – had they tried to proactively get in touch to do this there would be no issue, but the duplicity, incompetent customer service that never answer questions posed, and the refusal to address the problems mean that I no longer want anything to do with this company.

It's a shame, because the staff at Empire still write a wonderful magazine. Sadly, their publisher is making me no longer wish to purchase it.

"Do not order from this company"

Do not order from this company! I set up a 3 months for £5 offer for empire magazine, logged on to my account to cancel before extra money came and and my account says I had no subscription so I assumed it was already cancelled. Now they have taken £30 from me and are refusing to give it back. Apparently signing up for the offer automatically puts you into a contract that you can't leave for 12 months! Absolutely disgusting

"Shocking experience"

Shocking experience, purchased digital and print subscription and nothing but grief trying access content so much that I've had to request a refund, it really is that bad. Reached out to them and was told I needed a subscription, when I explained I had and provided my customer number, heard nothing since.

"Pre ordered a magazine"

Pre ordered a magazine, confident I would receive a copy, not the case. After the magazine was released, I got an email saying that they depleted their stock. Why were they allowed to sell more than they had? Now I can attempt to scour eBay for a reasonably priced magazine but I’m not holding my breath. Their customer service response was dismal at best.

"Avoid!"

Another one adding to the I wish I'd read the reviews first. Appalling customer service. I haven't had all the trial issues, I thought I still had time to cancel but after 2 issues were delivered it was saying I'd had all four in the trial and it took the next 6 months on Sunday. Then saying I couldn't have a refund because I'd paid until September. Then when I pressed further and said I wanted a manager and they had taken my money fraudulently I was told to call back Wednesday to get a refund.

Can't say AVOID enough.

Like others as well they are quick to take the money, tell you that you've had all your issues but slow to deliver and even more reluctant to refund. There is no way to cancel online even though it indicates there should be a way.

"For four months I have been unable to…access my account"

For four months and counting I have been unable to access my account details on line. Despite numerous e-mails to and fro, the fault remains. I am advised to do various things repeatedly, none of which works. Customer Services are caught in the middle and cannot influence the IT people it would seem. No-one from IT has contacted me. Going round in circles. Requests for info. about raising a complaint are ignored.