"Took out an introductory trial…"

Took out an introductory trial subscription not realising it was for a minimum term of 12 months. Had I have known about this I would not have gone ahead with the trial. Now the cost of living crisis has hit I'm being told i can't cancel.
They do not make it clear that there is a twelve month minimum subscription.
Please avoid this company, especially in this present financial climate.

"Do not consider taking out a trial…"

Do not consider taking out a trial subscription. I requested several times that my trial subscription be cancelled, but my messages were ignored and a further payment was taken out of my account 10 days later. Upon complaining I was told that I was now tied in to a 12 month subscription. Responses to follow up emails are standard copy and paste efforts. Thankfully PayPal refunded me and have blocked any further payments from this unscrupulous company.

"Really difficult to cancel"

Can't change direct debit online, have to call to cancel subscriptions and when you do you're still locked in for 6 months, my last payment was August and I'm still locked into April. Go figure that math! Do not use, do not buy as a gift.

"Customer for many years, refused to refund a one-off card payment"

Customer for many years (2015 was my first subscription). Manually renewed for another year via credit card payment, then the next day changed my mind and contacted them to cancel. They refused a refund, charged my card AND cancelled the subscription. After some back and forth getting nowhere I ended up having to cite distance selling regulations and a mention of querying the charge with my credit card provider. Eventually a senior member of the customer services team "allowed" me to be refunded, as is my right and the law. Quality magazine content and writers let down my shady practices of their parent company. I shall not buy another subscription from them again and in the future will stick to properly run businesses such as Dalesman.

"Refuse to refund"

I had two subscriptions that started at different times of the year. When the first one was due to end, they contacted me to offer a renewal price. Needless to say, I was expecting similar contact when the other was due to renew as I wished to cancel. During the period of this subscription they extended the renewal date on two separate occasions due to issues with quality, so I had no idea of the actual renewal date. They took the debit without any notice and when I queried it, they refused to refund and said they will cancel it but continue to deliver until 2023. So they think it's fine to send you a renewal notification for one subscription, but not the other and then claim it's your fault for not knowing when your twice moved end date is that they haven't told you about. If I could give less than a star, I would.

"Woeful company. Be very wary of taking out any subscription with them"

I’ve subscribed to Mojo music magazine for several years. But now I’ve cancelled my subscription I can no longer access past issues which I’ve paid for. Communication with Great magazines is pointless. They don’t bother to read my emails and are only interested in me resubscribing. A truly dreadful company as highlighted by all the other posts on this site. They deserve no stars.

"Sadly, very poor delivery."

Sadly, the reliability of the delivery , is now , almost non existent.
It is a tv magazine, that runs from Saturday to Friday.
Is regularly late, this week turned up on Tuesday.
The week is almost half way through, consequently, a complete waste of time.
Made contact, no use whatsoever, they just want your money, and do not seem to care about delivering the goods.

"Only interested in money, not customer service."

Renewed without any notification. When asking for a cancellation and refund I was informed that they have a cancel before expiry date policy and no refund would be provided.

I have since emailed them with a very personal and sad event relating to the person receiving the magazine, asking them to make an exception to their policy.....I am yet to receive a reply, i.e. ignoring me.

Absolute disgrace in relation to customer service, they are only interested in money and not the pain they can inflict on individuals.

"Scammed me"

Scammed me. I cancelled my subscription and they confirmed it was cancelled. However, they keep taking money.

Disgusting and unethical company. Avoid at all costs.

"Think very carefully before taking out…"

Think very carefully before taking out a gift subscription with this company. Autorenews without any notification, then multiple emails and complaints with contradicting information before taking my complaint further to get money back.