Greatmagazines
Jacky Montgomery
"I tried to enter a competition"
I tried to enter a competition, closing date is the 20th April. Other competitions appeared but not this one and this was the only way to enter.
I have tried numerous ways of contacting them asking what I should do to enter, Contacting them initially I had Mail Daemon saying my email address had been blocked - for asking a simple question!!!! Then EVERY single one since has said "sorry, not our department"
Matthias
"Can't login into my account says i dont…"
Can't login into my account says i dont have any subscription
Sitton Vintage & More
"You have to wait a little bit longer"
You have to wait a little bit longer, but I received the magazine and I am happy. I don't know why everyone is so negative about this company.
David
"I have used Great Magazines for a gift…"
I have used Great Magazines for a gift subscription for a number of years. I decided to renew this after receiving a reminder letter in post. Unfortunately, I was unable to do this online as it stated that the promotion had expired despite it stating it was valid for 15-days from the date of the letter 15-Feb.
So I had to call Great Magazines. I'm not too sure the call centre is located in Market Harborough. The call centre analyst placed me on-hold after each question. Stated they accepted AMEX which then turned out they didn't. The whole process took about 15 mins which I will never get back.
Halloweenville
"I am a brand new customer, and already they are ghosting me."
Started up a new subscription with this company. Waited for the arrival of my first magazine issue, but it didn't arrive. Contacted the company through their contact email page, and so far after nearly a week, i have had no response. I have sent them an email again today, then came here to check the reviews. Clearly this company is used to treating customers like dirt, as everyone seems to be leaving 1 star. I am going to cancel my subscription after coming here and reading the reviews.
andrew moore
"Beware automatic renewal with no review"
I bought a gift subscription and after a year they automatically renewed it without giving me the opportunity to cancel. They just took the money from my credit card. I had e-mailed previously to cancel my subscriptions but they ignored this and will not issue a refund.
Their terms and conditions also state that they should give 10 working days notice if the subscription amount will change. They increased from £52 to £70 without any notification.
Laurence Jones
"Auto-renewal of subscriptions"
They auto-renew subscriptions with no reminder and no alternative. Unfair practice in my opinion. It's very easy to forget for a year & then you can't get a refund.
Andrew Stalker
"Good Luck Cancelling"
Though magazine delivery has been satisfactory, managing subscriptions is extremely difficult. The online portal is particularly deceptive and you can do everything but cancel a subscription. The FAQ is just as bad, all clear and useful answers EXCEPT how to cancel.
If you can get a prepaid subscription / one off purchase then I would recommend that over an ongoing direct debit.
Customer
"2nd year of trying to buy a digital…"
2nd year of trying to buy a digital gift subscription - what a shambles and the customer service are polite but useless. Last year it took 2 months to sort out the fact that I had bought the subscription but my husband couldn't access it. This year, its even more of a farce - they confirmed the purchase online, they debited my account then sent me an email saying the order had failed - can I get my money back? - erm not without a fight because they have no record of my order online. Honestly - its not worth the effort anymore
Herakles
"Crap service with a capital C"
Appalling service. Take the money 2 months early, then refuse to stop the magazines. My husband wanted a different magazine but they took my sons money early and refused to reimburse. The guy he spoke to was giving him the speil. My son refused to name him to me - personally I am not so charitable I want him to loose his job. They are a rubbish company. I wouldnt give them any stars but you have no f-----g choice. Dont they know theres a recession on?.
If I treated my patients like this as a nurse I would be sacked immediately. I will be writing to the Mail about this. Thanks for nothing.
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