"£400 order never arrived"

I placed an order for over £400 which was never received. After months of false promises they stopped replying to emails and are not contactable by phone. 9 months from ordering I got money back via my credit card provider. Don’t use, they can’t be trusted. Time wasters

"I will never use or recommend this company again!"

We ordered a lawn mower that was on special offer back in March/April 2024 and was told it was about an 8 week lead time. Time went by and nothing came. Like most other reviews they never answer their phone, replies to emails are sporadic and then just kept promising delivery would be next week, that would go by and then the email battle had to start again! I would be told that Stihl had had issues importing the goods, I rang Stihl direct and they had had no such issues! Eventually in around November I contacted them asking for a refund. They said they would look into it. Nothing, so i called Trading Standards and they took up the case. Still didn't get my order or my refund so ended up taking them to the small claims court and I finally got paid back and they had to pay the costs of lodging the claim in December!

"Never use this company"

Never use this company. They take your money you do not receive your goods and they never respond. They are scam artists.

"Worst company I’ve ever dealt with."

Worst company I’ve ever dealt with. I say dealt with I never got to deal with. No reply to many of emails, cannot get them on the phone. Never got my order and had to get my bank involved to get a refund.
Please do not use this company they are dismal and should be ashamed of themselves.

"No product 3 months after paying"

No product 3 months after paying. Do not answer telephone, only reply to emails with a load of bull that they are getting stock in next week and will let you know when it arrives, but they never do. They are scamming honest people for decent amounts of money, they can't be allowed to get away with it, it's disgusting! Eventually I got a refund by going through paypal.

"Ordered in Dec but no delivery"

Ordered in Dec but no delivery, no response to multiple contact attempts.
Avoid.

"Scammers do not order"

Scammers do not order

"AVOID"

AVOID. Ordered August 2024 and have been chasing ever since. Have not received my order. Initially responded saying they would send then stopped replying to emails and do not answer any calls. Had to do credit card chargeback to get refund. DO NOT USE !!!

"I had used them previously ..but never again !!"

I had used them previously and Dispatch following order placement was poor, but I always received responses and ultimately whatever I'd purchased , why did I return ? ... they were cheaper and I knew what to expect... but was it good service ? NO.
Anyway Order placed in Oct, chased in early Jan... nothing , early Feb proceded with Recovery via Credit Card Company/protection... status of Customer service enquiry still awaiting agent.. no response to emails and phone line either rings out or Permanently engaged.
>>> DO NOT USE <<<

"Took my money and then nothing."

Took my money and then nothing.

Having failed to deliver the ordered and paid-for mower in the summer, and then promising to do so in October, and then January, the company has now stopped responding to my emails, messages through their website and telephone calls.

I wonder if they have gone bankrupt or something. (If not, with service like this, it can only be a matter of time.)