"Alexandria has provided me with …"

Alexandria has provided me with excellent customer service and their software is perfect for our needs!

"simply the best"

What else can I say? We've been using Alexandria for years and years, and I don't know if you could convince me to use anyone else. I truly feel that they want to do right by their customers.

"Great"

The software is great. I just need to become more aware of all the options available.

"Prompt customer service"

As a new librarian using Alexandria for the first time, I really appreciate the customer service. They answer their calls promptly and have always been able to help me with my various questions. They never make me feel like I should know or are wasting their time. I like all parts of the system and my teachers appreciate what I can do for them by accessing the various functions.

"Works the way a librarian thinks"

I have liked this since we installed it. The item that sold me was that I could install books in any barcode order. We had Athena before and you had to do the barcodes in numerical order.

"changed reports"

Update has changed all of my previous saved reports so now I have to go back and redo everything.

"Awesome tech support"

The tech support is always extremely helpful and able to correct the problem

"It works for our library needs."

We have trouble each year around the time our subscription is up for renewal. The systems shuts down a couple of times a week for a month, but once we renew it works again just fine.

"Alexandia, pretty good"

Alexandria is a pretty good database. It has helped us a lot to automate our library processes and it contains several options to manage your library according to your needs and preferences.
The technical service team is very good. They are polite and timely to solve problems.
The only reason why I did not give 5 stars is because in a couple of occasions I received confounding information from the technical team and the customer service team. At the end everything worked out well but we could have saved some phone calls and confusion if both teams would have had the same information.

"Look around before you make a decision"

My recommendation would be to look around and see what else is available that might meet your needs before making the decision to go with Alexandria. In this day and age, no one should have to host their own servers or import your own students. In my opinion it's a huge waste of man hours and it's limiting the resources you're offering your students. Look around and make an informed decision before you purchase. Reports are cumbersome to compile and often times don't give you what you really want. Often times when you call customer service you get handed off time and time again and must repeat your 'story' over and over again until someone finally helps you figure it out.