"Bought FW7s trolley a few years ago I…"

Bought FW7s trolley a few years ago I have had nothing but trouble with Screen misting up and becoming U/S.
Had 3 new handles and several new circuit boards fitted at my expense and still the problems reoccurred
Understand now that Powakaddy have discontinued this Model
Poor quality made in China
DO NOT BUY this trolley

"Powakaddy products really bad"

Powakaddy products really bad, shabby components been used, to the point one of the reps suggested a person should never use ur trolley out of the fairway, got the rt1 for 1750 and all I'll say is what a ripp off for the quality of product. Pictures and videos to come about shabby parts and software crashes. I have spent a lot of money over the last 35 years playing golf and have never felt so ripped off more than this. Eventually after months PK are sending a replacement part i have to fit and pay for the import charges, if you value warranties and a quality product powakaddy is one to steer clear of.

"Excellent Customer Service"

Last Tuesday I contacted Powakaddy to see if I could purchase a replacement brake unit for my Micra push cart trolley, having scoured the internet, ebay etc, without luck.
Not only did they send me a unit completely free of charge, but it was courier delivered, and arrived less than 24 hours after my initial enquiry!
What an Excellent service, cannot praise the company high enough.

"highly recommend the Powakaddy organisation "

Hi,
I bought as Powakaddy CT8 golf buggy about 18 months ago for use in NSW, Australia. It is perfect for the job that it does – it’s an electric golf buggy with built in GPS, light weight, stable, easy to setup, etc.
I have had two problems with the unit and both were fixed very promptly by a fantastic warranty and support service.
We were on the road for one of the events, where the battery/motor developed a problem and wouldn’t “drive” the unit. I worked with the local Drummond golf shop to diagnose the problem, they contacted Powakaddy and parts were shipped overnight to country Victoria.
The next event was a degraded on/off button. Again, Powakaddy shipped parts to me overnight-, and the parts switched over very easily.
It is always good to read positive product reviews but reviews of post sales support are very supportive of one’s purchasing decision.
I highly recommend the Powakaddy organisation for the post-sales support.
Hope this helps!

Cheers
Brian

"Excellent Service 10/10"

The help I received when reporting my fault with my CT8 powakaddy was really impressive from start to finish. The agent was curteous and helpful and guided me through the process of what they would do and the timeframe in which it would happen. The collection, repair, and return were extremely prompt. The fantastic service exceeded all my expectations. Well done Powakaddy and thank you 10/10 - David Huw James, Bridgend, South Wales.

"I have a 4 year old FX3"

I have a 4 year old FX3. Two months ago, the display just stopped working, completely blank. Contacted local repair guy. He was very helpful but diagnosed that I would need a new handle unit. Cost £120. Paid up.
Three weeks ago the whole electronic system packed up including the new display. No display and no power
to the wheels.
Contacted the same repair guy. He was in the area so called at my home. Diagnosed the electrics control unit had packed up and showed me where it had burnt out. Fitted a new control unit different model and tested. Now working.
Checked battery and found no issues with i
Cost £90 plus vat.
So ive now spent £200 on repairing a trolley that cost £500 and has been very lightly used.
I wont be buying any more Powakaddy electric trolleys.
I got really good service from the repair shop and his price was very reasonable considering what he did. My complaint is the fact that that these parts failed after a reasonably short time and light usage. The fact that the replacement control unit was a upgraded version tells me that the original one was a substandard one.

"My powakaddy battery exploded while…"

My powakaddy battery exploded while being charged last week luckily I was there otherwise my apartment would have been completely destroyed I contacted powakaddy head office but will not take any responsibility for it so I would be very careful when charging these batteries I will be seeking legal advice on this matter

"Exceptional customer service! "

I cannot praise this team more highly. My trolley control button failed (either 0 or 9!) and James of the tech team sorted not only that but checked the whole trolley over replacing several parts that were not working to his exacting standards (scratch on screen, noisy transport). I dropped it off at 15.00 on Monday and James rang me at 10.00 on Tuesday to collect. My sincere thanks to him and the tech team and admiration for customer service of the highest order.

"Cracked screen CT Pk seemed to be crack in screen protector! "

I got a crack in the screen the third time i used the new CT8-GPS. I have no idea how it happend. I had to order a completely new handle with integrated screen (€370,00!) and got it installed. The cracked screen i took home. Found out later that the GPS on the new part was not working and they had to order a new one. The next handle worked ok this time. After some time i found out that the cracked screen was not cracked but it was in fact a screen protector which was installed in the factory! Found out that all CT8 and CT6 screens have a screen protectors installed! That is excellent of course but there was no need for a new handle in the first place. Not even the distributor was aware of this so most customers are probably also not aware. Probably the damage on your screen might not be that expensive after all.

"Powakaddy FX5 = POOR"

VERY DISAPPOINTING.
Bought the Powakaddy FX5 trolley at the end of 2020 for £699.99. The battery life is good but that's where the good things end. Any slight incline and the trolley falls over backwards,
even with a heavy tour bag. THEN IN MAY 2024 I WAS CAUGHT IN A SHOWER SND THE TROLLEY GOT WET. THE SCREEN SHOWED SIGNS THAT IT WASN'T WATER TIGHT AND THEN THE SCREEN FLICKERED & WENT OFF TO NEVER COME ON AGAIN. TROLLEY STILL WORKS BUT CANNOT SEE ANY FEEDBACK (BATTERY LIFE, SPEED SETTING ETC.) & CANNOT USE AUTO DISTANCE FEATURE. CONTACTED POWAKADDY & TOLD IT WAS WEAR AND TEAR.
VERY POOR CUSTOMER SERVICE.
BUY MOTACADDY, IT WILL LAST MORE THAN 3 1/2 YEARS.