"Don’t touch Solidor with a barge pole!!"

We had a Solidor fitted in 2017. Cost £1700. Now it’s cracking badly. “ Due to sunlight, expansion and contraction”. I contacted Solidor.. No response. We contacted the insurance provided by the fitters. No joy!
It’s a front door !!!! If it can’t stand UK weather it can’t be fit for purpose. I would expect a bit more durability. Solidor promote their 10 year guarantee ( with the supplier not the customer)
My advice . Don’t touch Solidor with a barge pole !!!

"Issues with the door installed in October 2024"

Bought their door in October 2024. We had multiple issues with the door. It does not open smoothly first and then started locking us out. It’s not door is swearing. The latch is not moving. We called the their installer who fixed temporary but the same problem came back in a few weeks. We needed to call emergency locksmith and pay for it one night.

We contacted both the installer and solidor. We DID NOT hear from solidor. Their installer denied issues and did not investigate why this keeps happening. We are now in a position to keep worrying if we might not be able to enter our house anytime again and wasted a lot of money for poor quality of door and emergency calls to locksmith. We installed another composite door from different company and it has no issues. Do not buy doors from Solidor!

"New door fitted yesterday"

New door fitted yesterday, looks stunning/classy. Purchased and installed from/by Door Centre North East and the finished result is excellent with great customer service.

"Not interested in resolving our issue"

My advice choose another door company. They are happy to accept the part they play when they get a good review from a customer about an installer, but they distance themselves when there is an issue. Their stock response is it is not their responsibility, I have called them a number of times and still nothing has been resolved. They claim they are looking into it, in short if you need their support they go missing despite their very well placed advertising and marketing. Wish we had with our previous choice Rock Door.

As advised in this thread I followed their instructions and have had absolutely no response.

"Great experience…"

I needed a new front door and ordered one through Solidor. I spoke to Rhea who talked me through all of my options and I finally agreed on what I wanted. The whole process was very smooth and the communication from Rhea was excellent. She kept me informed of delivery and fitting and everything went smoothly.
I love my door and would recommend Solidor and Rhea 100%

A great experience. Thank you very much!!

"Great Experience!"

I need to purchase a new door but needed some help so I called and spoke with Anna and I must say I had a great experience. She was incredibly helpful and took the time to clearly explain how the locking systems and technical aspects of their doors work. I really appreciated her patience and knowledge she made something that initially felt a bit overwhelming much easier to understand. Thanks to her, I now feel much more confident in choosing the right door for my needs. The service was excellent, and it’s clear the team really knows their stuff. Highly recommend!

"The door looks amazing and the guys…"

The door looks amazing and the guys fitted it really well

"Amazing Door"

Amazing Door, looks really smart and beautifully put together

"Great quality product looks really good…"

Great quality product looks really good with efficient installation.

"Had a Solidor fitted about 8 years ago…"

Had a Solidor fitted about 8 years ago , the chrome letter plate had become tarnished/ flaky. The door supplier was local company but could only deal with fitter of the door. The fitter of the door was a building company who were unresponsive after several calls and email. It was felt they were out of business. I contacted Solidor directly and sent some images of the door and was amazed that they sent out a replacement letter plate the next day. Caitlin was the contact there. Superb service 👏